Field Services Engineer

Rapiscan Systems; Maidstone; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A global leader in detection technology is seeking a skilled Field Service Engineer to support cargo and vehicle inspection systems. This hands-on role involves installation, maintenance, and troubleshooting of complex systems and requires significant travel. Candidates should have a recognized engineering qualification and experience in a related field. The position demands excellent mechanical, electrical, and IT networking skills.

Qualifications

• Experience in a field-based engineering role, especially in high-security environments.
• Strong understanding of hydraulic, electrical, and electromechanical systems.
• Flexibility to travel globally and often on short notice.

Responsibilities

• Conduct maintenance, repairs, and overhauls on CVI and RTT X-ray scanning systems.
• Diagnose and resolve faults across mechanical, electrical, hydraulic, and software components.
• Provide third-line technical support to site engineers and distributors.

Skills

Mechanical troubleshooting

Electrical diagnostics

Software troubleshooting

Customer-facing skills

IT networking knowledge

Education

Recognised engineering qualification (BTEC, City & Guilds, HNC or equivalent)

Tools

PLCs

High-voltage systems

Radar systems

Job description

We are looking for a skilled Field Service Engineer to support our Cargo Vehicle Inspection (CVI) and RTT X-ray Scanning systems for Euro Tunnel across the South coastline. This is a hands‑on, customer‑facing role that involves installation, maintenance, troubleshooting, and repair of complex detection systems. You will serve as a technical expert and liaison, ensuring optimal system performance and customer satisfaction.

• Conduct maintenance, repairs, and overhauls on CVI and RTT X-ray scanning systems.
• Diagnose and resolve faults across mechanical, electrical, hydraulic, and software components.
• Provide third‑line technical support to site engineers, distributors, and customer representatives.
• Support defect liability and post‑acceptance phases for mobile and airport cargo equipment.
• Participate in the installation of static, gantry, and portal systems as part of a project team.
• Travel nationally and internationally up to 90% of the time, including to challenging environments (with appropriate remuneration).
• Complete service documentation, engineering change requests, and maintain accurate records in internal databases.
• Recognised engineering qualification (BTEC, City & Guilds, HNC or equivalent).
• Strong understanding of hydraulic, electrical, and electromechanical systems.
• Knowledge of IT networking (CCNP or equivalent preferred).
• Experience with integrated systems including PLCs, high‑voltage systems, and/or radar.
• Flexibility to travel globally, often at short notice.
• Previous experience in a similar field‑based engineering role, particularly in international or high‑security environments, is highly desirable.
• Rapiscan Systems is a global leader in detection technology, delivering cutting‑edge cargo and vehicle inspection solutions for ports, borders, military installations, high‑security facilities, and checkpoints. Our systems play a vital role in helping governments and organisations combat terrorism, drug trafficking, illegal immigration, and trade fraud.
• We offer a wide range of scanning configurations using low-, medium-, and high‑energy X‑ray technologies often in combination to meet diverse security needs. Our commitment to innovation, imaging excellence, and reliability ensures our customers can detect threats and contraband with confidence.