Field Services Engineer

Smiths Detection Inc; Fernhill; On-site; GBP 30,000 - 45,000; Full time

Job summary

A global leader in detection technologies is seeking a Field Service Engineer - III in the Gatwick region. This role involves troubleshooting and maintaining Trace and X-ray equipment while ensuring customer satisfaction. Candidates should have at least 5 years of experience living in the UK and possess a relevant engineering qualification. Strong mechanical and electrical knowledge is essential, alongside excellent communication skills and the ability to travel on short notice. Competitive benefits and career growth opportunities are provided.

Benefits

Flexible benefits to support lifestyle

Career growth opportunities

Inclusive work environment

Qualifications

• Minimum of 5 years of residency and work experience in the UK.
• Experience in troubleshooting and field repair of electrical systems.
• Ability to travel at short notice is essential.

Responsibilities

• Troubleshoot, service, install, and repair Trace and X-ray equipment.
• Document all inspections and maintenance work.
• Establish relationships with senior level FSE's to support customers.

Skills

Troubleshooting and maintenance of electronic systems

Customer focus and teamwork

Mechanical and electrical knowledge

Computer literacy in MS Office

Excellent communication skills

Education

Associate's Degree or Related Trade Certification Level 3 Engineering qualification

Job description

We have an amazing opportunity right now to join our Service department based in the Gatwick region- covering customers such as Gatwick Airport, Southampton International Airport and Bournemouth Airport, as a Field Service Engineer - III.

This is a critical position where you troubleshoot, service, install and repair Trace and X-ray equipment with strong knowledge of mechanical and electrical. We're looking for someone with drive energy and strong self‑motivation who is eager to work on high visibility projects. Join us and we'll help build your career further, offering excellent opportunities for growth across the business, both locally and globally. You'll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You'll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective. Due to the sensitive nature of the work involved, we can only consider applicants that have lived and worked in the UK for a minimum of 5 years.

• Responsible for meeting daily service repair needs and driving customer satisfaction.
• Installs, repairs, and maintains equipment in the field; provides customer training as required.
• Documents all inspections, maintenance, repair work and submits paperwork in a timely basis.
• Order, install, and return parts and manages repair parts cycle time.
• Reviews all logs for open issues and prepares formal reports to customers as necessary.
• Ensures that tools and test equipment are properly maintained and calibrated.
• Assesses product/equipment performance based on field support data; recommends modifications or improvements.
• Seeks to provide technical support to customers and other service professionals as required.
• May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports.
• Possesses a solid level of technical knowledge on the company's Trace and X-Ray technologies.
• Establishes and maintains a close relationship with senior level FSE's and Product Managers to support the needs of the customer and remain aware of current technical trends.
• Exercises every available measure to control and minimize costs.
• Comply with and ensure department compliance with Company health, safety and environmental policies.
• Please note when travelling to work, you are paid door to door, so no gifted travel time is required.
• Associate's Degree or Related Trade Certification Level 3 Engineering qualification (electrical, electronic, mechanical).
• Equivalence achieved through comparative work and life experience is acceptable.
• Live within commute of either Gatwick Airport, Southampton International Airport and Bournemouth Airport, as a Field Service Engineer - III.
• Experience with mechanical and Air- conditioning Systems desirable.
• Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.
• Some experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.
• Experience in troubleshooting, field repair or technical support activities centred on Electrical and Mechanical systems and equipment is desirable.
• Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork. Must always be responsive to all customer issues.
• Must be willing & able to travel at short notice.
• An element of manual handling will be required.

Smiths Detection is a global leader in detection and screening technologies for the protection of people and assets, supporting safety, security and freedom of movement in today's world.