Field Services Engineer

InPost UK; Croydon; On-site; GBP 34,000 - 48,000; Full time

Benefits offered by this job

Enhanced Annual Leave

26 Days Plus the Option to Buy Extra

Better health coverage

Enhanced Parental Leave

Season ticket loan

Community day

Job summary

InPost UK is seeking a hands-on field service engineer to repair parcel lockers on client sites across the UK. You will diagnose faults, perform maintenance, and upgrade hardware/software to improve reliability.

The role involves providing technical training to staff and subcontractors while developing new solutions and maintaining documentation. Travel across the UK and occasional international assignments are required.

Qualifications

• Field service engineer experience on electrical/mechanical equipment.
• Proficient with hand and diagnostic tools (multi-meter).
• Experience in software configuration and firmware updates.
• Strong analytical and troubleshooting skills.
• Excellent verbal and written communication; able to train others.
• Able to manage tasks across multiple markets with quality and deadlines.
• Travel for service and training in the UK and occasionally internationally.

Responsibilities

• Diagnose and repair faults on parcel locker machines at client sites.
• Perform maintenance and hardware/software upgrades for reliability.
• Configure software/firmware for equipment and ensure security compliance.
• Document repairs and report via internal channels.
• Manage tools and components for parcel locker machines.
• Provide technical support and training to employees and subcontractors.
• Contribute to developing new parcel locker solutions and manuals.

Skills

Field service engineering

Electrical & mechanical

Diagnostics & troubleshooting

Software configuration

Firmware updates

Technical training

Travel to sites (UK & international)

Tools

Multimeter

Diagnostic tools

Hand tools

Job description

About the role:

A hands on field-based role to repair our parcel lockers on client’s sites, task include Break-fix, Maintenance, software configuration, quality control, and providing technical support and training to employees and subcontractors. Actively involved in developing new solutions and maintaining technical documentation.

What you’ll be doing:

• Diagnosing and repairing faults and malfunctions of parcel locker machines (APMs) on site, ensuring minimal downtime and optimal performance.
• Maintenance and modernisation of parcel locker machines, including implementing hardware and software upgrades to enhance reliability and efficiency.
• Diagnostics, reconfiguration, and installation of computer software or firmware for computer, electronic, and electromechanical equipment, ensuring compatibility and security compliance.
• Processing and reporting on assigned repairs using communication channels utilised within the organisation
• Managing tools and components for parcel locker machines.
• Handling systems for managing personnel-related matters.
• Quality control of work performed by internal employees and subcontractors ensuring adherence to technical standards, contractual agreements, and company guidelines
• Providing technical and substantive support to employees and subcontractors (including international ones) via communication and IT channels used within the company.
• Participating in the development of solutions for new types of parcel locker machines.
• Preparing and updating technical manuals and documentation.

This role will require occasional training and visits to our office base in Hemel Hempstead and will need to be located near or within the (South East London) area to be considered to focus on covering this patch area.

What we need from you:

We’re looking for people who are ready for a fast paced environment, get their kicks out of problem solving and can balance getting today's stuff done, whilst building for the future. We’re looking for people with drive and natural curiosity – who want to do things differently. And do them brilliantly.

We’re looking for people who are ready for a fast paced environment, get their kicks out of problem solving and can balance getting today's stuff done, whilst building for the future. We’re looking for people with drive and natural curiosity – who want to do things differently. And do them brilliantly.

You will need similar experience in a Field service technical engineering role on electrical/mechanical equipment and be proficient in the use of hand tools and diagnostic tools (multi-meter).

• Proficiency in diagnosing and repairing equipment, with experience in software configuration and firmware updates.
• Strong analytical and troubleshooting skills for resolving complex technical issues.
• Excellent verbal and written communication skills, with the ability to provide technical training
• Ability to manage tasks efficiently, ensuring quality and meeting deadlines across multiple markets.
• High accuracy in quality control and documentation updates.
• Experience working with diverse teams, including international subcontractors and internal staff.
• Flexibility to travel for service and training activities both in the UK and occasionally internationally.
• Familiarity with parcel locker or similar systems, electromechanical devices, and organisational IT tools.
• Effective time management and the ability to handle tools and components responsibly.

We love to reward our people for the great work they do:

• Enhanced Annual Leave
• 26 Days Plus the Option to Buy Additional Days per year
• Better health coverage
• Enhanced Parental Leave
• We support you during those precious family moments.
• Purchase an annual season ticket, expense it through our InPost expenses procedure, and enjoy a more affordable interest free repayment over the year.
• Take a paid day to make a difference in your community

The InPost process:

We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we’d want to take you to the first stage. This normally involves a 20 minute chat with our Talent Team. If we both feel the connection, you’ll then go through another one or two stages, depending on the level of the role.

At InPost, we love uniqueness. Our strength is our people.

We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.