Field Services Engineer

Rapiscan Systems; Bristol; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A global leader in detection technology is seeking a skilled Field Service Engineer in the UK to support Cargo Vehicle Inspection systems. In this hands-on role, you will conduct maintenance and repairs while providing technical support. The ideal candidate will have a recognized engineering qualification, a solid understanding of mechanical systems, and the flexibility to travel internationally up to 90%. This position is crucial in ensuring system performance and customer satisfaction.

Qualifications

• Strong understanding of hydraulic, electrical and electromechanical systems.
• Knowledge of IT networking (CCNP or equivalent preferred).
• Experience with integrated systems including PLCs, high-voltage systems and/or radar.

Responsibilities

• Conduct maintenance, repairs and overhauls on CVI and RTT X-ray scanning systems.
• Diagnose and resolve faults across mechanical, electrical, hydraulic and software components.
• Complete service documentation and maintain accurate records.

Skills

Hydraulic systems

Electrical systems

Electromechanical systems

IT networking

PLC experience

Education

Recognised engineering qualification (BTEC, City & Guilds, HNC or equivalent)

Job description

We are looking for a skilled Field Service Engineer to support our Cargo Vehicle Inspection (CVI) and RTT X-ray Scanning systems across South West regions. This is a hands‑on, customer‑facing role that involves installation, maintenance, troubleshooting and repair of complex detection systems. You will serve as a technical expert and liaison, ensuring optimal system performance and customer satisfaction.

Responsibilities

• Conduct maintenance, repairs and overhauls on CVI and RTT X‑ray scanning systems.
• Diagnose and resolve faults across mechanical, electrical, hydraulic and software components.
• Provide third‑line technical support to site engineers, distributors and customer representatives.
• Support defect liability and post‑acceptance phases for mobile and airport cargo equipment.
• Participate in the installation of static, gantry and portal systems as part of a project team.
• Travel nationally and internationally up to 90% of the time, including challenging environments.
• Complete service documentation, engineering change requests and maintain accurate records in internal databases.

Qualifications

• Recognised engineering qualification (BTEC, City & Guilds, HNC or equivalent).
• Strong understanding of hydraulic, electrical and electromechanical systems.
• Knowledge of IT networking (CCNP or equivalent preferred).
• Experience with integrated systems including PLCs, high‑voltage systems and/or radar.
• Flexibility to travel globally, often at short notice.
• Previous experience in a similar field‑based engineering role, particularly in international or high‑security environments, is highly desirable.

Rapiscan Systems is a global leader in detection technology, delivering cutting‑edge cargo and vehicle inspection solutions for ports, borders, military installations, high‑security facilities and checkpoints. Our systems play a vital role in helping governments and organisations combat terrorism, drug trafficking, illegal immigration and trade fraud. We offer a wide range of scanning configurations using low, medium and high‑energy X‑ray technologies, often in combination, to meet diverse security needs.