Field Service Technician - York/Hull

NCR Voyix; United Kingdom; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading digital commerce solutions provider is seeking a Field Service Technician in York/Hull. This role involves diagnosing faults and making repairs on various retail systems, ensuring high customer satisfaction. Candidates should have a full UK manual driving licence and experience in IT or mechanical repair. Excellent problem-solving and interpersonal skills are essential. The position offers a company vehicle, tools, and training.

Benefits

Company vehicle with fuel card

Tools and laptop provided

Uniform and PPE provided

Qualifications

• Full UK manual driving licence is mandatory.
• Experience in break/fix, IT, and mechanical repair preferred.
• Good understanding of Windows operating systems.
• High level of mechanical/electrical aptitude.

Responsibilities

• Diagnose faults and make repairs on various retail systems.
• Responsible for installation and maintenance of equipment.
• Manage customer problems until resolved.
• Travel within assigned territory for service calls.
• Work independently with minimal supervision.

Skills

Problem-solving

Mechanical aptitude

Interpersonal skills

Ability to work under pressure

Job description

About NCR Voyix

NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix transforms retail stores and restaurant systems with comprehensive, platform‑led SaaS and services capabilities. NCR Voyix is headquartered in Atlanta, Georgia, with customers in more than 35 countries across the globe.

Title: Field Service Technician

Location: York/Hull

Position Summary & Key Areas Of Responsibility

• To diagnose faults, make repairs and replace modules on EPOS, Self‑Checkouts, PCs, kiosks, and associated peripherals.
• Responsible for installation, maintenance, and repairs on equipment within an assigned territory/region to ensure continuity of customer operations and a high level of customer satisfaction.
• Own customer problems or incidents until resolved to the customer’s satisfaction and/or in compliance with agreed Service Level Agreements.
• May require prolonged travel, carrying and lifting a tool kit/parts of varying weights; may involve bending, squatting, walking, standing or sitting for prolonged periods.
• The role requires the ability to work independently with minimal supervision, manage time effectively and pro‑actively.
• Company vehicle with fuel card provided for personal use (BIK and usage fee per mile applies).
• Tools, laptop, Android phone and all other required tools are provided.
• Uniform and PPE provided.

Candidates Profile And Qualifications

• A Full UK manual driving licence is mandatory.
• Experience preferred in break/fix, IT, computer/mechanical repair and basic computer hardware and software knowledge; full training will be provided to the right candidate.
• Experience preferred with Windows operating systems.
• Experience preferred in general PC hardware and software maintenance.
• Works well with minimal supervision, good problem‑solving skills, ability to pick up new skills quickly and work under pressure.
• High level of mechanical/electrical aptitude.
• Excellent interpersonal skills and customer‑facing relationship skills required.
• Flexibility to work early and late shifts, including some weekends and rotating shifts.

EEO Statement

Integrated into our shared values is NCR Voyix's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.

NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.