Field Service Technician - Trainee

Pyramid Search; Ealing; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading engineering solutions provider is looking for a service technician in Ealing. This entry-level role offers a path to a field engineering career and includes full training, a vehicle, laptop, phone, and other benefits. Responsibilities include meeting engineers on-site, basic ATM fault finding, and ensuring efficient stock management. Good communication skills and a knack for mechanics are essential, with weekend work required.

Benefits

Vehicle provided

Laptop and phone included

Fuel card

Uniform

Full training

Qualifications

• Experience with electronics and mechanical devices is preferred.
• Basic fault-finding on home gadgets is beneficial.
• Must demonstrate good communication and organizational skills.

Responsibilities

• Meet engineers on-site to carry out various tasks.
• Perform basic fault finding on ATMs under supervision.
• Deliver and assist with larger ATM parts.
• Handle non-engineering tasks as needed, such as meeting service providers.
• Track and manage parts and stock onboard vehicle.

Skills

Previous experience with electronics

Basic fault-finding skills

Good communication skills

Basic admin skills

Good geographical knowledge

Job description

Overview

This is a such great opportunity for somebody who is looking for an entry into field engineering and who also enjoys driving. This position can lead you into a field engineering career, working for a great organisation who will offer full training.

The role comes with a vehicle, laptop, phone, fuel card, uniform plus other benefits. There are many aspects to this role, which is to cover the West London and surrounding areas.

Responsibilities

• As a service technician you will be meeting the engineers on customer sites carrying out different activities.
• Once training has been given, you will also carry out basic fault finding on ATMs in the absence of the Field Engineer, such as clearing card reader faults, printer faults, note jams etc. Some heavy lifting might be involved.
• Another aspect of the role will include meeting engineers on site, delivering and handing over larger parts for the ATMs and, if required, assisting the engineer with fitting parts.
• You may on occasion carry out non-engineering tickets, such as meeting BT, locksmiths and alarm handovers etc.
• As an MST you will be responsible for returning parts and ordering replacements, and keeping track of stock that you carry onboard your vehicle.
• If required you would assist with removing cash from ATMs under security protocol, working closely with the engineer to ensure the site is well prepared for a de-cash.
• This role requires you to be self-motivated and driven with an interest in working in the field and developing into a field engineer if that is your aim.
• Demonstrate good geographical knowledge of the local area; occasionally you may be asked to work out of area, which could involve longer driving distances.
• Work two weekends per month; rest days are given during the week when you work weekends.

Qualifications & Skills

• Ideally have previous experience with electronics or mechanical devices and basic fault-finding skills, even if on home gadgets and appliances.
• Good communication skills and basic admin skills are essential for this role.
• An SIA license would be beneficial but is not essential as the organisation will arrange and pay for this to be taken.
• Good geographical knowledge of the local area and the ability to travel as required.