Field Service Technician (South London)

Miele GB; City of Westminster; On-site; GBP 40,000 - 48,000; Full time

Job summary

A leading appliance manufacturer in the UK seeks an Appliance Engineer to join their Domestic Field Service team. You'll diagnose and solve issues in customers' homes while promoting care products. Ideal candidates will have previous technical experience, preferably in electronics or gas industries. With a starting salary of £40,721 and a comprehensive benefits package including bonuses and a wellness scheme, this role offers a fantastic opportunity for professional growth and customer satisfaction.

Benefits

Starting salary with increments based on skill

Performance-related bonus scheme

Commission for customer product introductions

25 days holiday plus bank holidays

Contributory pension scheme

Wellness and employee support schemes

Training and support network

Eye-care voucher scheme

Discount on company products

Qualifications

• Experience as an Appliance engineer or technician preferred.
• Technical experience in electronics, white goods, electrical or gas industries is an advantage.
• Gas qualification and experience desirable but not essential.

Responsibilities

• Service customers' appliances in their homes.
• Promote care products and appliances as a brand ambassador.
• Collaborate and innovate to enhance customer experience.

Skills

Technical experience

Team player

Customer experience focus

Job description

Working independently, we give you the tools to succeed. We build a community around you to share your practices and feel part of something special, inspiring results as a team with a family feel, and redefining excellence every day. Our Domestic Field Service teams work creatively to service our customers in their homes, bringing a new challenge every day as you diagnose and solve the issues that arise. You could be servicing any of our world class products to sustain their life and support our sustainability promise. As one of our brand ambassadors, you will be encouraged and rewarded to promote our care product and appliances. We have a reward platform where you can earn points to exchange for personal gift cards or products.

Ideally you will have worked in an Appliance engineer or Appliance technician role however, if you bring technical experience from any industry, what would be advantageous is if it was gained in the electronics, white goods, electrical or gas industry. We are flexible on your background and can offer full training on our appliances. In turn we will support your training to achieve great results in line with our "Immer Besser" philosophy. Alongside your existing skills and experience, we're looking for engaged team players who will collaborate, innovate and use their passion to drive an exceptional customer experience at every touchpoint. A gas qualification and experience would be highly desirable but not essential.

In addition to a strong commitment to your personal development and growth, we can offer you on target earnings of up to £47,508 (inclusive of London Weighting), along with a comprehensive benefits package:

• Starting salary of £40,721 (inclusive of London Weighting) which increases incrementally as you gain skills.
• Potential to rise within the first 8 months.
• A daily lunch allowance included in salary.
• Performance related bonus scheme.
• Commission for introducing our customers to products, accessories and care collection.
• Optional private use of Company Vehicle subject to relevant HMRC rates.
• 25 days holiday, plus bank holidays.
• Contributory pension scheme.
• Internal recognition with the ability to earn points.
• Wellness and employee support schemes.
• Life assurance @ 4 x Salary if enrolled in pension scheme.
• Income protection scheme.
• Excellent training and support network.
• Active personal development plan and opportunities to further your career.
• Medicash Scheme - money back towards the cost of healthcare and wellness.
• Inspired Performance - reward and recognition portal.
• Eye‑care voucher Scheme.
• Substantial discount on all company products.

If you're the best at what you do, we want to hear from you. If you can bring energy and pride in your work to the team, this could be the place for you.