Field Service Technician (Maintenance) – Norwich, UK (Casual Worker Contract)

Focal-Systems; Norwich; On-site; GBP 22,000 - 28,000; Part time

Benefits offered by this job

Paid Time Off

Pension

Job summary

Focal Systems is expanding its field service team in Norwich, UK, offering a casual zero-hours contract. The role requires maintaining store installations and responding to service calls across customer sites, with a focus on quality and KPIs.

You will travel to sites, operate power tools, and join a team dedicated to reliable, timely maintenance. Candidates should have field service experience, strong troubleshooting ability, and a valid UK driving licence.

Qualifications

• Casual, zero-hours contract arrangement.
• Full UK driving licence required.
• Travel to customer sites and on road work involved.

Responsibilities

• Onsite and offsite maintenance of camera hardware; diagnose issues, install, replace and configure per standards.
• Conduct routine preventative maintenance checks to identify and address potential issues.
• Respond promptly to service calls and ensure customer SLAs are met.
• Maintain accurate records of service activities, parts used, and time spent using company tools.
• Onboarding/scanning products into the system.
• Attend installations at various clients during night hours as required.
• Install Focal Systems product onto shelves, ceilings, and other equipment per plans.
• Operate power tools safely to complete installations.
• Adhere to safety protocols to minimize risks during visits and installations.
• Work with team to ensure timely completion of installations.
• Maintain attention to detail to meet quality standards.
• Meet or exceed speed and quality KPIs.
• Communicate progress and issues to supervisors and team.
• Adhere to company policies at all times.

Skills

Field service

Troubleshooting

Power tools

Detail-oriented

Time management

Communication

Driver's license

Tools

Power tools

Job description

Field Service Technician (Maintenance) – Norwich, UK (Casual Worker Contract)

Type: Casual worker (zero-hours) agreement.
Work Location: On the road and at customer sites.
Pay: £17 per hour

Licence/Certification: Full valid UK driving licence (required)

Focal Systems is the industry leader in retail AI solutions. Our mission is to automate and optimise brick-and-mortar retail using deep-learning computer vision. Focal has been deployed at scale with the top retailers in the world. We are looking for smart, creative, and passionate people who love to learn, enjoy thinking critically, share our values, and want to build a great and enduring company.

We have built the next-generation operating system for brick & mortar retail. This OS leverages shelf-mounted cameras that constantly measure the state of the retailers’ shelves and use that information to order quicker and smarter, planogram better, and schedule, direct, train, and manage their staff. We have proven this with major retailers around the world.

Job Description

We are currently expanding our operations throughout the UK and seeking a dedicated Field Service Technician to maintain installations for our customers in your area. This role will primarily involve working store opening hours but may include overnight work and attending installations where our product will be installed. As a crucial member of our team, you will assume accountability for the successful maintenance, deployment and adoption of our system. Physical stamina, proficiency with power tools, and the ability to meet quality and speed Key Performance Indicators (KPIs) are essential for this role.
This is a casual worker agreement, with no guaranteed hours. We have a steady flow of assignments throughout the year which may become available to work, and you’re free to accept or decline any assignment offered. Work is available in days, nights and weekends.

• Driver's License and Transportation: Valid driver's license and reliable transportation to travel to sites is required.
• Free to work elsewhere. You can take other jobs or work for other businesses alongside this role
• Reasonable notice. We aim to give as much notice as possible when offering or changing shifts, particularly for night and weekend work.
• Ongoing arrangement. There is no fixed end date. Either party can end the arrangement in line with the terms of your worker agreement.

What You Will Be Doing

• Onsite and offsite maintenance of camera hardware: diagnose issues, install, replace and configure in accordance with company standards.
• Conduct routine preventative maintenance checks to identify and address potential issues.
• Respond promptly to service calls and ensure customer SLAs are met.
• Maintain accurate records of service activities, including work performed, parts used, and time spent, using company-provided tools
• Onboarding/scanning products into the system.
• As required, attend installations at various clients during night hours.
• Installation of Focal Systems product onto shelves, ceilings, and other equipment as per installation plans and specifications.
• Operate power tools safely and efficiently to complete installations.
• Adhere to safety protocols and guidelines to minimize risks during maintenance visits and installations.
• Work collaboratively with team members to ensure timely completion of installations.
• Maintain a high level of attention to detail to ensure maintenance tasks meet quality standards.
• Meet or exceed speed and quality Key Performance Indicators (KPIs) consistently.
• Communicate effectively with supervisors and team members to provide updates on progress and address any issues or challenges encountered during store visits.
• Adhere to company policies and procedures at all times.

Requirements:

• Proven Field Service Technician Experience: Previous experience in a field technician role, preferably in field service, installation, construction, or a related field.
• Strong technical aptitude and troubleshooting skills, with the ability to diagnose and resolve hardware and software issues efficiently.
• Proficiency in using power tools and other installation equipment required for this type of role.
• Physical Stamina: Strong physical stamina to work on feet and perform physically demanding tasks for extended periods (up to 9 hours).
• Detail-Oriented: Excellent attention to detail to ensure maintenance work meets quality standards and adheres to specifications.
• Time Management: Ability to work well under pressure, meet tight deadlines, and ensure timely completion of assigned tasks.
• Communication Skills: Effective communication skills to liaise with supervisors, team members, and customers, providing updates on progress and addressing any issues encountered during maintenance visits.
• Driver's License and Transportation: Valid driver's license and reliable transportation to travel to sites as required.
• Ability to work nights and weekends

Why Focal Systems

Strong Values and Mission - We are a tightly-knit team with an ambitious mission and a strong set of core values, which define our approach to business and have successfully guided us since inception.

Exceptional Team - We are a team of hard-working, fun-loving professionals from some of the most eminent universities, research labs, and tech companies of our time. We pride ourselves on recruiting exceptional individuals to help us redefine the state-of-the-art.

Outstanding Partners - We work with 10+ of the largest retailers in the world and have a world-class roster of investors, advisors and partners to support & advise us in our endeavors.

What we offerWe care deeply about the health, happiness, and wellbeing of all of our employees. We offer:

• Paid Time Off
• Pension