Field Service Technician (Installations) – Newcastle upon Tyne, UK (Fixed-Term, Minimum 20 Hours/Week)

Focal Systems; Newcastle upon Tyne; On-site; GBP 468,000 - 496,000; Part time

Benefits offered by this job

Paid Time Off

Pension

Sick Leave

Job summary

Focal Systems is seeking a dedicated Field Service Technician to perform installations across the UK. The role involves overnight work, visiting customer sites, and ensuring successful deployment and adoption of our system. You will handle camera hardware installations, safety compliance, and KPI-driven performance.

The position is a 6-month fixed-term contract, minimum 20 hours per week, with the possibility of extension. A valid UK driving licence and reliable transport are required.

Qualifications

• Proven field service experience in installation/maintenance roles.
• Strong technical troubleshooting and hardware/software issue resolution.
• Excellent attention to detail and ability to meet quality standards.
• Ability to manage time and deadlines in a field environment.
• Good communication with supervisors, team and customers.
• Must have physical stamina for manual installation tasks.
• Able to work nights and weekends and travel to sites.

Responsibilities

• Install camera hardware including mounting, connecting and configuring per standards.
• Respond promptly to installation requests and meet customer SLAs.
• Maintain records of installation activities, parts used and time spent.
• Onboard and scan products into the system.
• Operate power tools safely to complete installations.
• Follow safety protocols during installation visits.
• Collaborate with team to ensure timely completion of installations.
• Maintain high quality and attention to detail on tasks.
• Meet or exceed KPIs for speed and quality.
• Communicate progress and issues to supervisors.

Skills

Field service experience

Technical aptitude

Attention to detail

Time management

Communication skills

Physical stamina

Night/weekend work

Tools

Power tools

Installation equipment

Job description

Type: Fixed-term contract (6 months), 20 hours per week

Work Location: On the road and at customer sites.

Pay: £17 per hour

Licence/Certification: Full valid UK driving licence (required)

Focal Systems is the industry leader in retail AI solutions. Our mission is to automate and optimise brick-and-mortar retail using deep-learning computer vision. Focal has been deployed at scale with the top retailers in the world. We are looking for smart, creative, and passionate people who love to learn, enjoy thinking critically, share our values, and want to build a great and enduring company.

We have built the next-generation operating system for brick & mortar retail. This OS leverages shelf-mounted cameras that constantly measure the state of the retailers’ shelves and use that information to order quicker and smarter, planogram better, and schedule, direct, train, and manage their staff. We have proven this with major retailers around the world.

Job Description

We are currently expanding our operations throughout the UK and seeking a dedicated Field Service Technician to complete installations for our customers in your area. This role will primarily involve working overnight, attending installations where our product will be installed. As a crucial member of our team, you will assume accountability for the successful installation, deployment and adoption of our system. Physical stamina, proficiency with power tools, and the ability to meet quality and speed Key Performance Indicators (KPIs) are essential for this role.

This will be a 6 Month contract position, working a minimum of 20 hrs per week with a possibility to extend beyond the initial contract.

• Night shift work
• Driver's License and Transportation: Valid driver's license and reliable transportation to travel to sites is required.

What You Will Be Doing

• Installation of camera hardware: mounting, connecting and configuring in accordance with company standards.
• Respond promptly to installation requests and ensure customer SLAs are met.
• Maintain accurate records of installation activities, including work performed, parts used, and time spent, using company-provided tools
• Onboarding/scanning products into the system.
• Operate power tools safely and efficiently to complete installations.
• Adhere to safety protocols and guidelines to minimize risks during installation visits.
• Work collaboratively with team members to ensure timely completion of installations.
• Maintain a high level of attention to detail to ensure installation tasks meet quality standards.
• Meet or exceed speed and quality Key Performance Indicators (KPIs) consistently.
• Communicate effectively with supervisors and team members to provide updates on progress and address any issues or challenges encountered during store visits.
• Adhere to company policies and procedures at all times.

Requirements

• Proven Field Service Technician Experience: Previous experience in a field technician role, preferably in field service, installation, construction, or a related field.
• Strong technical aptitude and troubleshooting skills, with the ability to diagnose and resolve hardware and software issues efficiently.
• Proficiency in using power tools and other installation equipment required for this type of role.
• Physical Stamina: Strong physical stamina to work on feet and perform physically demanding tasks for extended periods (up to 9 hours).
• Detail-Oriented: Excellent attention to detail to ensure maintenance work meets quality standards and adheres to specifications.
• Time Management: Ability to work well under pressure, meet tight deadlines, and ensure timely completion of assigned tasks.
• Communication Skills: Effective communication skills to liaise with supervisors, team members, and customers, providing updates on progress and addressing any issues encountered during installation visits.
• Driver's License and Transportation: Valid driver's license and reliable transportation to travel to sites as required.
• Ability to work nights and weekends.

Why Focal Systems

Strong Values and Mission - We are a tightly-knit team with an ambitious mission and a strong set of core values, which define our approach to business and have successfully guided us since inception.

Exceptional Team - We are a team of hard-working, fun-loving professionals from some of the most eminent universities, research labs, and tech companies of our time. We pride ourselves on recruiting exceptional individuals to help us redefine the state-of-the-art.

Outstanding Partners - We work with 10+ of the largest retailers in the world and have a world-class roster of investors, advisors and partners to support & advise us in our endeavors.

What we offer

We care deeply about the health, happiness, and wellbeing of all of our employees. We offer:

• Paid Time Off
• Pension
• Sick Leave