Field Service Technician in Cambridge

Energy Jobline ZR; Cambridge; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading precision measuring company in the UK seeks a Field Service Technician to install and maintain coordinate measuring machines. The ideal candidate will demonstrate strong communication and troubleshooting skills, and have a background in electronics or robotics. Travel is expected, with extensive customer interaction to ensure the highest quality of service.

Benefits

Attractive salary

Paid leave

Generous health insurance

401k retirement savings benefits with 4% matching

Qualifications

• Background in mechanical, electrical, and computer skills.
• Ability to travel approximately 80% of the time.
• Experience with industrial machines preferred.

Responsibilities

• Service, install, calibrate, and repair equipment at customer sites.
• Provide customer training and recommendations on equipment.
• Submit service reports weekly.

Skills

Troubleshooting skills

Customer service

Communication skills

Mechanical aptitude

Education

Associate's degree in electronics/robotics

Tools

Windows OS

C/C++ programming

HTML

Job description

Overview

Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide.

We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.

Position

FIELD SERVICE TECHNICIAN

Location: Charlotte, North Carolina / Southeast Region area candidates

Purpose

Wenzel America is looking for a Field Service Technician to service (install, calibrate and repair) coordinate measuring machines at customer sites in a professional, safe, cost-effective manner.

Responsibilities

• Demonstrate strong and efficient troubleshooting skills on CMMs utilizing mechanical and electrical aptitude.
• Provide the highest level of customer service and timely responsiveness to all Wenzel customers.
• Timely and accurate documentation of administrative paperwork and customer-related requests.
• Work independently in a fast-paced and innovative environment.
• Travel as necessary to fulfill duties; travel is expected to be approximately 80% and could exceed 100% at peak times (domestic and international). Travel is within 450 miles from home, and may require travel outside of home territory by plane.
• Travel duties include driving/flying to and from customer sites, airports and other locations to perform job duties.
• Excellent communication and service aptitude is required.

Education & Experience

• Associate's degree in electronics/robotics (military or vocational) is a plus; above-average computer skills are a plus.
• Previous experience installing, troubleshooting, repairing industrial machines and computer systems is a plus.
• Previous CMM installation and troubleshooting experience is a plus.
• Experience troubleshooting Windows OS and programming languages such as C, C++, HTML is a plus.
• This is helpful but not mandatory at this time if all other requirements are met.

Key Responsibilities

• Install, maintain, calibrate and repair customer gaging equipment, predominantly at customer sites.
• Provide operator training on equipment, with training on use, safety and basic maintenance.
• Maintain/develop positive customer relationships.
• Provide recommendations to customers about repair/replacement of their machine and components.
• Provide customer feedback for sales leads for equipment, software, maintenance contracts, etc.
• Submit expense and service reports by date/time required weekly according to company policy.
• Provide in-house phone support as needed.
• Support in-office work activities such as rebuilding machines and assisting with packaging/shipping as needed.

Relationships

• Report directly to Service Manager.
• Work closely with internal service personnel and communicate frequently with other service engineers and office staff to facilitate scheduling, billing, and completion of jobs.
• Collaborate with customers (quality tech or quality manager), Reps, Sales, Software, Electrical and Mechanical Engineering, and shop personnel.

Measures of Performance

• Overall product knowledge.
• Utilization rate.
• Customer feedback.
• Continuous improvement suggestions to customer processes/products.

Background & Skills

• Broad background in mechanical, electrical and computer skills.
• Ability to be highly adaptable and flexible with various control and computer systems at the customer facility.
• Effective time management with minimal supervision and strong communication in external training environments.

Personal Trait Profile

• Customer-centric focus.
• Effective verbal and written communication skills.
• Ability to identify, analyze, solve and prevent problems.
• Ability to work effectively within cross-functional teams.
• Personal accountability, integrity and result orientation.
• Creativity and passion for continuous learning.

Training & Benefits

Substantial training will be provided to all technicians before being sent out on their own with customers. WENZEL America provides a supportive and caring work environment consistent with the values of a family company. All positions offer attractive salaries, paid leave, generous health insurance and 401k retirement savings benefits up to 4% matching.

How to Apply

If you are interested in this position, please send your resume to the listed email address. Website: www.wenzelamerica.com

Company Description

Our name stands for the highest precision, reliability and the latest technology. As a manufacturer of measuring machines, we are experts in coordinate measuring machines, optical high-speed scanning and computed tomography. We are a family-owned company with a global presence and strong local support.