Field Service Technician

Dexory; Wallingford; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading robotics company in Wallingford is searching for a Field Service Technician. This role involves servicing and repairing robots both onsite and internationally. Candidates should have over five years of experience in electromechanical service and possess strong electrical diagnostic skills. Competitive benefits include private healthcare and generous holiday entitlement, alongside a supportive team environment.

Benefits

Private healthcare via Bupa

Life insurance

Sick pay insurance

Pension contributions

25 holidays per year

Full meals onsite

Team events

Qualifications

• Over five years of experience in electromechanical assembly and service.
• Full Clean UK driving license required.
• Strong ability for frequent travel to client sites.

Responsibilities

• Perform on-site and off-site service and repairs for products.
• Develop and implement service plans in line with recommendations.
• Maintain product traceability records.

Skills

Electrical diagnostic skills

Mechanical diagnostic skills

Oral communication skills

Written communication skills

Attention to detail

Flexible working attitude

Travel readiness

Tools

Jira

Confluence

Slack

G-Suite

Manufacturing execution systems

Linux operating system

Job description

Overview

Do you delight in problem solving? Are you looking for a role where no two days are the same? Do you want to be part of the future? If the answer to all of the above is 'yes' then our brand new Field Service Technician role is the one for you!

The Field Service Technician role is a critical new position within our dedicated Service Operations team. You will first complete comprehensive training in the electro‑mechanical assembly of Dexory’s products, spending an allocated period within the Production team (3 months*) to learn all about our fabulous robots. Then after satisfactory completion within production you will have the opportunity to move over to the Service Operations Department where you will learn the fundamentals of troubleshooting, servicing & repairing robots.

When you are up to speed – the magic happens! You will be tasked with ensuring our fleet of robots stay operational across several continents. With a heavy amount of travel to international client sites you will service, maintain, fault‑find and repair our robots in the field.

*Completion of this training will be determined by a committee from the leadership team.

Responsibilities

• Perform on‑site and off‑site service and repairs for Dexory robots and equipment
• Develop, implement and action work instructions for service and repair tasks
• Develop and implement service plans in line with Engineering recommendations
• Maintain product traceability records
• Maintain product currency
• Ensure team compliance with quality assurance processes and contribute to continuous improvement initiatives

Requirements

• In excess of five years experience in electromechanical assembly and service in a precision industry (including Motorsport, Aerospace, Railway, Automotive etc)
• Ability for frequent travel onsite and abroad to client sites (have a passport without restrictions)
• Strong electrical and mechanical diagnostic skills
• Excellent oral and written communication skills
• Impeccable attention to detail
• Flexible attitude to working hours and location
• Full Clean UK driving license

Desired Skills

• Business software tools such as Jira, Confluence, Slack and G‑Suite
• Manufacturing software such as manufacturing execution systems
• Linux operating system experience
• Root cause analysis methodologies

Benefits

• Private healthcare via Bupa
• Life insurance
• Sick pay insurance
• Pension: 4+% employee with option to opt into salary exchange, 5% employer
• Attractive employee wellness benefits
• 25 holidays per year
• Full meals onsite in Wallingford
• Fun team events on and offsite, snacks of all kinds in the office

Operating Principles

• Performance: High standards, outstanding results
• Impact: Big challenges, bigger results
• Commitment: All in, every time
• One team: One mission, shared success

AE/EEO Statement

Dexory provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Additional Information

If you’re excited about solving real‑world robotics challenges, pushing the boundaries of automation, and working with a team at the forefront of robotic innovation—this is your chance! Join us and help shape the future of robotics. 🚀🤖

Please note: We are unable to provide sponsorship or relocation for this role

Contact

Please note: We are unable to provide sponsorship or relocation for this role