Field Service Technician

Harris Geospatial Solutions; Tewkesbury; On-site; GBP 60,000 - 80,000; Full time

Job summary

A technology solutions provider in Tewkesbury seeks a motivated Field Service Technician to deliver quality service and repair for airborne surveillance turrets. The role involves maintaining service records, troubleshooting technical issues, and providing training and demos to customers. Ideal candidates have proven experience in field service engineering and HNC or equivalent qualification in engineering. This position requires an excellent problem-solver with strong interpersonal skills, and a valid driver’s license. A bonus, medical insurance, and pension scheme are included.

Benefits

£3,000 to £6,000 DV Bonus

25 days holiday per year

Private medical insurance

Pension scheme of up to 8% employer contribution

Flexible health care cash plan and gym membership

Qualifications

• Proven experience in field service engineering, ideally within aviation or manufacturing.
• HNC or equivalent qualification in Electrical, Mechanical, or Electromechanical Engineering.
• Strong background in troubleshooting electrical and mechanical faults.

Responsibilities

• Maintain accurate service records including maintenance activities and inventory management.
• Diagnose and troubleshoot faults quickly and effectively.
• Participate in customer demos and training.

Skills

Field service engineering

Electro-Mechanical background

Troubleshooting techniques

Technical drawing interpretation

Interpersonal skills

Education

HNC or equivalent in Engineering

Tools

Hand tools

Job description

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris Technologies is the Trusted Disruptor in the defense industry. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

Job Title – Field Service Technician

Job Location – Tewkesbury

Job ID – 32221

About this opportunity and L3Harris UK

From 11 UK sites, our team of nearly 1,000 people delivers unique capabilities across space, air, land, sea and cyber for military, security and commercial customers across the UK and worldwide.

L3Harris in Tewkesbury is our HQ for our Intelligence & Cyber International division. In the land domain, our T7 and T4 multi-mission robots deliver next-generation remote capabilities and uncompromised performance. We design and manufacture world-leading land force protection systems, cyber and electromagnetic activities (CEMA), electronic warfare (EW) and encryption capabilities. Our cyber capabilities provide an information advantage in the fields of kinetic conflict, cyber warfare, force protection and counterterrorism.

A few of our employee benefits are:

• £3,000 to £6,000 DV Bonus – please note this level of clearance isn’t essential for this role. This bonus is subject to individual clearance and project requirements – discussed upon application.
• 25 days holiday per year (plus bank holidays), increasing with long service and with the opportunity to buy/sell up to 5 days
• Private medical insurance with optional family cover
• Pension scheme of up to 8% employer contribution
• Life Assurance 4x salary (flexible up to 10x)
• Group income protection
• Flexible opt-in extras such as a health care cash plan, dental insurance, gym membership, critical illness cover, cycle to work scheme and electric car scheme
• Employee Family Assistance Program providing mental health and wellbeing support
• Professional membership reimbursement (discretionary)

What the role will involve

We are looking for a highly motivated and talented technician to provide quality service and repair across our UK and Canadian division, WESCAM.

The most important objective for this role is to provide quality service and repair of airborne surveillance turrets across the WESCAM product portfolio, as well as provide first class training and demo support to a diverse customer base.

If you’re ready to take the next step in your career as a Field Service Technician, L3Harris is here to help you grow.

Responsibilities of your role will include the following:

• Maintain accurate service records, including reports on maintenance activities, service calls, and inventory management
• Diagnose and troubleshoot electrical, mechanical and electronic faults to resolve issues quickly and effectively
• Work collaboratively with internal teams to support customer needs and contribute to continuous improvement initiatives
• Document Non-Conformances (NCR’s)
• Install software and firmware in accordance with instructions
• Participate in/lead customer demos and training
• Provide regular status reports and update documentation as required
• Setup of manual and ATE test sites in accordance with PTS instructions
• Upon request, support WASC EFFA and QA investigations by providing repair event information

What you’ll bring

The role requires the following experience and skills:

• Proven experience in field service engineering or a similar role, ideally within the aviation or manufacturing sector
• HNC or equivalent qualification in Electrical, Mechanical, or Electromechanical Engineering
• Strong Electro-Mechanical background and troubleshooting techniques
• The ability to read technical drawings, wiring diagrams, and schematics
• Competent in the use of hand tools, wiring and soldering to IPC standard
• Attention to detail and problem-solving capabilities
• Excellent interpersonal and communication skills
• A valid driver’s license and willingness to travel to customer sites

Important to know

Due to the nature of our work many our roles require a UK nationality and the ability to obtain a security clearance. Applicants who accept a conditional offer of employment must meet the requirement of right to work in the UK and must meet eligibility requirements for access to classified information and will be subject to government security checks.

L3Harris Technologies is proud to be an Equal Opportunity Employer. We are committed to maintaining a workplace that is free from unlawful discrimination and offers equal opportunities for all. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.