Field Service Technician

Nijhuis Saur Industries; Stoke-on-Trent; Remote; GBP 35,000 - 45,000; Full time

Job summary

A leading water solutions provider in Stoke-on-Trent is seeking a Field Service Technician. You will ensure safe and efficient use of rental equipment, perform installation, maintenance and repairs, while providing exceptional customer support. Candidates should have at least 3 years of experience in a similar role and possess a technical diploma. This position offers competitive salary and development opportunities.

Benefits

Training and career development

Competitive salary

Inclusive culture

Qualifications

• Proven work experience as Field Service Technician/Engineer for at least 3 years.
• Capability to work across cultures and borders.
• Experience in equipment maintenance, repair, or a related field.

Responsibilities

• Install equipment at customer locations ensuring it functions correctly.
• Perform routine maintenance and inspections.
• Troubleshoot and repair equipment.
• Provide technical support and guidance to customers.
• Maintain detailed records of equipment maintenance.
• Ensure safe conditions and compliance with regulations.

Skills

Field Service Experience

Troubleshooting Skills

Customer Service

Technical Support

Education

Technical diploma or equivalent mechanical and electrical work experience

Job description

With over 25 years of experience, NSI Mobile Water Solutions, part of Nijhuis Saur Industries (Saur Group), is a leading provider of temporary water and wastewater treatment services. We offer an alternative to fixed plants to help customers maintain continuity of supply to core operations and minimise downtime in a wide range situation 24/7, 365 days a year.

At NSI Mobile Water Solutions, we believe in “Professionalism, Communication, Teamwork, External Focus and Service Excellence”.

Summary

The Field Service Technician ensures that customers can use Mobile Water Solutions – rental equipment safely and efficiently to support an optimal performance. Activities include technical support installation, commissioning and maintenance services for mobile water treatment equipment that rented out to customers. The Field Service Engineer plays a crucial role in maintaining customer satisfaction and fostering positive relationships with clients and rental companies. All Employees in Mobile Water Solutions are fully committed to the organisations’ Environmental and Social Impact goals.

Job Responsibilities

Installation

Setting up and installing equipment at the customer's location, ensuring it functions correctly and safely.

Maintenance

Performing routine maintenance and inspections to ensure that the equipment remains in good working condition during the rental period.

Repairs

Troubleshooting and repairing equipment if it breaks down or experiences technical issues during the rental period.

Customer Support

Providing technical support and guidance to customers regarding the proper use and maintenance of the equipment. Interact with customers to understand their equipment needs, provide guidance on equipment operation, and address any issues or concerns. Deliver excellent customer service and build strong relationships.

Documentation

Maintaining detailed records of equipment maintenance and repairs, including service reports, parts replacements, and work performed.

QHSE

Ensure all assets are kept in a safe condition, including fire extinguishers and first aid kits. Enforce risk during deployment of mobile assets. Ensure sub-contractors are H&S approved and operate according to plans. Report any incidents, near-misses, or hazards promptly to management and assist in the investigation process to prevent future occurrences.

Corporate Social Responsibility

Follow the Net Zero Commitment of the Saur Group to be an environmentally responsible company. Engage in and be part of a socially responsible company creating positive impact to all stakeholders including workers, communities, customers and our planet. Ensure high standards of social and environmental performance are continuously met whilst maintain transparency and accountability. Take responsibility and action to protect the health and safety of all employees. Follow relevant, sustainable policies and practices, report social or environmental concerns in their daily work to their line manager and work collaboratively with colleagues and external stakeholders to support initiatives that enhance the company’s overall social and environmental impact.

Training

In some cases, offering training to customers or rental staff on the proper operation and maintenance of the equipment.

Inventory Management

Monitoring the inventory of rental equipment, ordering spare parts when needed, and coordinating with suppliers.

Troubleshooting

Diagnosing and resolving technical problems efficiently to minimize downtime for customers.

Reporting

Providing feedback to rental companies about the performance and condition of equipment, as well as suggestions for improvements or replacements.

Note: This job description represents only the primary areas of responsibility; specific position assignments will vary depending on the needs of the department. Performs other duties of similar nature and level as assigned.

Preferred Qualifications and Experience

• Technical (vocational) school diploma or equivalent mechanical and electrical work experience
• Proven work experience as Field Service Technician/Engineer (in the water industry) or a similar role (e.g., equipment maintenance, repair, or a related field) for at least 3 years.
• Experience and proven capability to work across cultures, borders, and different methods of executing business within an international team.

Travel Requirements

The role is home based with frequent travelling to different customer locations to support sales efforts as needed and occasionally work at company facilities in the region.

Working for us means

We offer training and career development plans with competitive salary, benefits, and incentive.

Mobile Water Solutions is an equal opportunities employer. We invest in diversity, ensure equity and a sense of belonging in our inclusive culture. We have a zero-tolerance policy for harassment, bias or discrimination towards applicants and employees.