Field Service Technician

The Rank Group; Reading; On-site; GBP 80,000 - 100,000; Full time

Job summary

A gaming and entertainment company is seeking a Field Service Technician in Reading, UK. You will be responsible for supporting gaming products, ensuring installations and alterations comply with company policy. The ideal candidate will possess excellent communication and time management skills, and have proven experience in a similar role. This position requires daily travel across the Southern region for product moves and updates, ensuring minimal downtime.

Benefits

Car allowance

Staff uniform provided

Qualifications

• Proven experience as a Support Technician or similar role.
• This is a field-based role requiring daily travel to venues.

Responsibilities

• Carry out gaming product moves as directed by the Technical Services Manager.
• Update software to keep all equipment up to date.
• Provide on-site training to operations teams after installations.
• Act as liaison engineer to sub-contractors for equipment maintenance.
• Investigate and identify potential new technology.

Skills

Excellent communicator

Interpersonal skills

Time management

Ability to work under pressure

Flexibility and openness to new ideas

Job description

Overview

As a Field Service Technician, you will be responsible to support the products within the gaming operation across the region and estate to maximise the revenue and profit opportunity. This role works closely with suppliers, support based teams and operations to ensure a quick response to requested product moves and to undertake product installations and alterations of layouts, ensuring all activities are carried out in accordance with company policy and health and safety.

• Car allowance &staff uniform provided
• This role will cover the Southern region (London, Southampton, Bristol &Cardiff etc)

Main Accountabilities & Responsibilities

• Carry out gaming product moves as directed by the Technical Services Manager.
• Update software, when necessary, in order to keep all software based equipment fully up to date in line with company policy.
• Provide on-site training to club operations teams after installation of software or equipment updates and/or upgrades.
• Assist IT where possible with day to day on site problems.
• Act as liaison engineer to sub-contractors carrying out equipment maintenance.
• Investigate and identify potential new technology to the Technical Manager that may offer operational benefit to the company.
• To familiarize yourself with any existing and/or new gaming product or equipment so as to be able to carry out any gaming product moves thus minimising downtime.

Qualifications

• Excellent communicator and interpersonal skills.
• Able to work flexibly and open to new ideas.
• Team player with the ability to be able to work on their own initiative.
• Excellent time management skills with the ability to prioritize work effectively.
• From time-to-time, additional hours and overnight stays will required.
• Proven ability to maintain effective work performance while under pressure
• Proven experience as a Support Technician or similar role.
• This is a field based role you will be expected to travel each day to venues you are supporting.

Additional Information

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