Field Service Technician

Global Draw Limited; Greater London; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

A leading gaming technology company seeks a Field Service Technician in Greater London. The role involves installing and repairing gaming terminals, ensuring high-quality service and maintenance. Ideal candidates will have a passion for technology, strong customer service skills, and a full UK driving license. Benefits include performance bonuses, pension contributions, and medical insurance. Training and career development opportunities will be provided to ensure your success in this dynamic field.

Benefits

Discretionary annual performance bonus

Up to 8% employer pension contributions

Private medical insurance

Life Assurance

Employee Assistance Programme

Paid leave for birthdays or volunteering

Qualifications

• Strong customer service and communication skills.
• Full UK driving license required.
• Willingness to learn and passion for technology.

Responsibilities

• Install, service, and repair betting and gaming terminals.
• Carry out preventive maintenance and respond to service calls.
• Maintain strong customer relationships.

Skills

Customer service

Communication

Time management

Passion for technology

Education

Relevant qualifications

Tools

Tools for installation and maintenance

Job description

Gaming

Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting‑edge technology, products, and content for the most iconic casinos and operators across the globe.

Position Summary

• Field Service Technician – Greater London

Salary: £27,250 + £1,300 shift allowance + benefits

Location: N, AL, MK, LU, HP, SG, EN, WD & IG

Hours: 40 per week, rolling 5 days out of 7

About Us

At Light & Wonder, it’s all about the games. Our Gaming team delivers cutting‑edge technology, products, and content to some of the most iconic casinos and operators worldwide.

We’re looking for several Field Service Technicians to join our team, covering the N, AL, MK, LU, HP, SG, EN, WD, and IG postcodes, as well as the wider Greater London area.

This role is ideal for

Experienced technicians with a background in IT, electronics, or engineering who want to apply their skills in a dynamic, customer‑facing role.

Seasoned delivery drivers or other field‑based professionals who are great with customers, comfortable travelling between sites, and want to take the next step into a technical career. (Full training provided).

If you enjoy fixing things, have a genuine interest in technology, and like the independence of working on the road, this could be the perfect fit.

Key Responsibilities

• Install, service, and repair betting and gaming terminals.
• Ensure new shop installations are completed to the highest standards.
• Carry out preventive maintenance and respond to service calls.
• Coordinate and supervise the removal of equipment when required.
• Maintain strong customer relationships, providing clear operating instructions and updates.
• Log service visits, incidents, and customer feedback accurately.

What you’ll bring

• A passion for technology and the willingness to learn.
• Strong customer service and confident communication skills.
• Good time management and ability to meet targets.
• A full UK driving licence.
• Previous technical experience is an advantage but not essential – we’ll provide training and support.

What we offer

• Discretionary Annual performance bonus
• Up to 8% employer pension contributions
• Private medical insurance (option to add dependents)
• Life Assurance
• Employee Assistance Programme (EAP)
• Paid leave for :

Paid leave for

• Your birthday or another special occasion
• Volunteering / charitable projects

Prioritising your mental health & wellbeing

Access to voluntary benefits (dental, critical illness cover, discount portal, and more)

Company van, phone, tablet, tools, and training provided

Ongoing training, career development, and clear progression opportunities

You may have experience as a

• Field Service Technician, Field Engineer, IT Support, Maintenance Engineer, Electronics Engineer, Electrical Engineer, Installation Engineer, Technical Support, IT Trainer, Customer Engineer.

Or you may be looking to transition from a customer‑facing field role (such as delivery driving) into a long‑term technical career.

Qualifications

• A passion for technology and the desire and ability to learn new systems
• Strong customer service skills
• Clear and confident communication skills
• Good time keeping and the ability to work to targets
• A full UK driving license
• Applicants with little experience, but relevant qualifications may also be considered
• Previous experience working within a technical role would be preferable, ideally within the gaming / electronics field or IT sector