Field Service Technician

Michael Page (UK); England; On-site; GBP 31,000 - 35,000; Full time

Job summary

A well-established manufacturing company in the United Kingdom is seeking a technical customer service representative to manage product configurations and ensure quality. The role involves troubleshooting customer issues, performing maintenance on-site, and providing education on product usage. The ideal candidate will have over 3 years of relevant experience and strong customer service skills. A competitive salary of £31,500 to £35,000 and additional benefits including a company car are offered.

Benefits

Company car

Laptop

Phone

Competitive salary

Great additional benefits

Qualifications

• 3+ years of experience in a technical customer service position.
• Current valid driver's license with a clean driving record.
• Ability to lift up to 70 lbs. with assistance.

Responsibilities

• Responsible for the configuration, quality, and accuracy of products.
• Independently isolate and resolve issues raised by customers.
• Provide outstanding customer service in educating customers on product repair.

Skills

Customer service skills

Problem-solving skills

Technical troubleshooting

Education

Associate degree in Electronics or Technical School certification

Tools

Laptop

Service vehicle

Job description

About Our Client

This role is with a well-established organisation within the manufacturing sector. The company operates on a medium scale and is known for its commitment to delivering quality products and exceptional service to its clients.

Job Description

• Responsible for the configuration, quality, and accuracy of products.
• Independently isolate and resolve issues raised by customers.
• Troubleshoot product issues and effectively complete repairs.
• Understanding of spare parts and routine product repairs.
• Ensure specified processes, procedures, and reporting methods are followed.
• Perform preventive maintenance checks and adjustments.
• Perform product repairs and maintenance on-site.
• Provide outstanding customer service in educating customers on product repair, maintenance and usage.
• Serve as a product expert and brand ambassador.
• Ensure hardware, software and network of the product is functioning properly after each service.
• Properly record and replenish the inventory and spare parts in the service vehicle.
• Maintain company supplied vehicle in good working order.

The Successful Applicant

• Associate degree in Electronics, Technical School certification as an Electronics Technician, or equivalent technical training preferred but not required.
• 3+ years of experience in a technical customer service position.
• Current valid driver's license with a clean driving record.
• Excellent customer service skills.
• Ability to work well both independently and in a team environment.
• Good problem‑solving skills, and the ability to troubleshoot problems and think on your feet.
• Moderate computer skills, capable of excellent documentation and tracking data.
• Maintain a safe and clean environment at all times.
• Ability to lift up to 70 lbs. with assistance.
• Flexible schedule required Monday through Friday, with availability to work weekends and holidays as needed by mutual agreement.

What’s on Offer

• Competitive salary ranging from £31,500 to £35,000 per annum.
• Provided with a company car, laptop and phone.
• Great additional benefits.