Field Service Technician

Culligan UK limited; Cardiff; On-site; GBP 24,000 - 32,000; Full time

Job summary

Culligan UK Limited is looking for a motivated Field Service Technician to join their team. This role involves maintaining and servicing water filtration systems, providing an excellent opportunity for growth in a dynamic environment that values innovation and customer satisfaction.

Benefits

Company van (optional for personal use)

23 days' holiday + Bank Holidays

Company Pension scheme

Company Sick Pay

Shopping discounts with Perks at Work

Employee Assistance Programme

Volunteering Day

Career progression opportunities

Qualifications

• Experience in plumbing or electrical fields preferred, but training will be provided.
• Full valid driving license with a maximum of 6 points.
• Strong problem-solving skills.

Responsibilities

• Conduct site surveys and install water filtration systems.
• Execute repairs and services to ensure customer satisfaction.
• Manage stock and inventory for service tasks.

Skills

Communication

Technical diagnosis

DIY skills

Use of power tools

Job description

Our UK companies are proud to be part of the international Culligan group. We work to provide better water for our customers & consumers around the world. Culligan’s complete line of drinking water solutions, water softeners & water filtration systems set the standard in the water industry. Today, Culligan is proud to have provided world-class service and innovative water solutions for the last 80 years. At Culligan, we’re committed to delivering state-of-the-art products and water solutions that benefit our customers, while minimizing the impact on the environment.

Position Overview

We are seeking a Field Service Technician to join our dynamic team at Culligan UK Limited. As a Field Service Technician, you will play a crucial role in maintaining and servicing our water filtration systems. This position provides a fantastic opportunity for growth within an established company that values innovation and customer satisfaction.

Key Responsibilities:

• Conduct site surveys and perform installations of water filtration systems.
• Execute repairs, services, exchanges, and collections on-site to ensure customer satisfaction.
• Maintain accurate and timely management of stock and inventory, ensuring all necessary parts are available for service tasks.
• Work within tight daily schedules while managing tasks efficiently.
• Attend our Service Centre as required to replenish supplies and equipment.

• Proven experience in plumbing or electrical fields preferred, but full training will be provided.
• A full and valid driving license with a maximum of 6 points.
• Ability to diagnose and resolve technical issues effectively.
• Strong DIY skills and experience using power tools.
• Excellent communication skills and the ability to build rapport with customers.

• Monday - Friday Days working pattern

• Uniform & Tablet

• Company van – optional to use in own time

• 23 days' holiday + Bank Holidays - increasing with long service

• Company Pension scheme

• Company Sick Pay (after qualifying period)

• Shopping discounts with Perks at Work

• 24 hours access to Employee Assistance Programme

• Volunteering Day

• Employee support network and mental health assistance

• Opportunity for career progression