Field Service Technician

Kingston Barnes Ltd; Avonbridge; On-site; GBP 36,000 - 40,000; Full time

Job summary

A market-leading engineering firm is seeking an experienced Service Technician to support customers across the Edinburgh to Glasgow region. Responsibilities include electrical fault finding and delivering high customer service standards. Applicants should have recognised electrical/electronic qualifications and a strong industrial background. The role offers a competitive salary of £36,000-£40,000, company van, and additional benefits.

Benefits

Company van (private use allowed)

Mobile phone and laptop provided

Annual bonus scheme

Pension scheme and holiday allowance

Overtime paid door-to-door

Qualifications

• Experience with 3-phase motors, 415v systems, and CPU testing.
• Strong industrial background in manufacturing and engineering environments.
• Basic mechanical knowledge desirable.

Responsibilities

• Electrical and mechanical fault finding.
• Deliver high levels of customer service.
• Maintain clear communication with clients.
• Accurate reporting and documentation.
• Work independently and assist colleagues.

Skills

Electrical fault finding

Mechanical fault finding

Customer service

Communication skills

Education

Recognised electrical/electronic qualifications (NVQ, City & Guilds, BTEC)

Job description

Service Technician- Covering Edinburgh to Glasgow

Field Based – UK-Wide Specialist Engineering Business

The CompanyOur client is a market leader in the design and delivery of automated storage and retrieval systems (ASRS), helping organisations across sectors such as automotive, aerospace, manufacturing, engineering, and logistics to maximise efficiency and space. With over 25 years of proven expertise, they continue to provide cutting-edge technology and unrivalled customer support across the UK and Ireland.

The RoleWe are seeking an experienced Service Technician to join the field engineering team, supporting customers across the Edinburgh to Glasgow region.

Key responsibilities include:

• Electrical and mechanical fault finding (predominantly electrical).
• Delivering high levels of customer service in line with company standards.
• Clear and professional communication with clients.
• Accurate reporting and completion of documentation/call trackers in a timely manner.
• Working independently while maintaining regular communication with the team.
• Assisting colleagues when required.
• Ensuring PPE is properly maintained and used in accordance with health and safety requirements.
• Adhering to quality and H&S standards at all times.

Requirements

• Recognised electrical/electronic qualifications (NVQ, City & Guilds, BTEC or equivalent).
• Strong industrial background (manufacturing, engineering, production environments).
• Experience with 3-phase motors, 415v systems, and CPU testing.
• Basic mechanical knowledge desirable (e.g. bearings, drives, sprockets – training provided).

Package & Benefits

• Salary: £36,000-£40,000 starting (with progression opportunities of up to 10%)
• OTE: £50,000+
• Company van (Mercedes – private use allowed), mobile phone, laptop, tools, PPE & uniform provided
• Overtime paid door-to-door (time and a half)
• Annual bonus scheme (c.10%, company performance-based)
• Pension scheme & holiday allowance (details confirmed at offer stage)
• Normal working hours: Monday–Friday, 08:00–16:30
• Participation in a call-out rota shared across the UK team