Field Service Manager - South, UK

Focal Systems; Crawley; Remote; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salary & stock option

Pension

Sick leave

Parental leave

Learning & development budget

Generous PTO

Job summary

Focal Systems is seeking a proactive Field Service Manager to support UK operations, overseeing store installations, managing contractors and internal teams, maintaining SLAs, and ensuring projects are completed to high standards. A valid UK driving licence and reliable vehicle are required.

The role focuses on coordinating installations, improving efficiency, and maintaining excellent customer relationships while traveling to client sites as needed within the UK.

Qualifications

• Proven experience in field service management, installations, or related industry.
• Strong leadership and team management skills.
• Ability to coordinate multiple projects and teams across various locations.
• Excellent problem-solving, time management, and organisational abilities.

Responsibilities

• Oversee and coordinate all store installations, ensuring on-time delivery and budgets.
• Manage all SLAs within the responsible regions.
• Ensure projects/renovations finish on time and within budget; report updates to stakeholders.
• Lead Team Leads; ensure staffing and training.
• Conduct interviews and hiring decisions in responsible regions.
• Provide ongoing training and professional development for teams.
• Manage performance and apply disciplinary procedures as required.
• Communicate with clients, vendors and internal teams for smooth operations.
• Coordinate with external contractors for additional labour and feedback on performance.
• Conduct site visits to verify quality and compliance with standards.
• Implement and enforce safety procedures and company policies for field teams.
• Manage inventory for regions to ensure equipment on hand.
• Travel to customer sites for installations and maintenance.

Skills

Field service management

Leadership

Communication

Time management

Organisational skills

Travel readiness

Tools

Google Workspace

Job description

Type: Full-time, salaried position

Work Location: Remote, within commuting distance of London.

Salary Range: £45,000 - £60,000 per annum

Licence/Certification: Full, valid UK driving licence (required)

Focal Systems is a pioneering Silicon Valley startup, leading the charge in retail AI solutions. We're on a mission to automate and optimise brick-and-mortar retail using cutting-edge deep learning computer vision. Our growth has been phenomenal, more than doubling in size every year since we started.

We've already made a significant impact, with our solutions deployed at scale with some of the world's top retailers and we're expanding rapidly and looking for exceptional talent to join our journey within our UK and European team.

We're searching for smart, creative, and passionate individuals who are eager to learn, enjoy critical thinking, share our core values, and are excited about building a great and enduring company with us.

What We Are Looking For

We are seeking a proactive and detail-oriented Field Service Manager to support our expanding operations throughout the UK. This role will oversee store installations, manage contractors and internal teams, maintain our Service Level Agreements and ensure projects are completed on time and to the highest standards. The ideal candidate has strong leadership skills, experience in field service management, and the ability to optimise efficiency while maintaining excellent customer relationships.

Responsibilities

• Oversee and coordinate all store installations, ensuring all installations are delivered on time and within budget.
• Manage all maintenance Service Level Agreements (SLAs) within the responsible regions.
• Ensure all projects and store renovations are completed on time and within budget and communicate project updates to internal stakeholders and external customers.
• Manage and support Team Leads, ensuring teams are properly staffed and trained.
• Conduct interviews and make hiring decisions within the responsible regions.
• Provide ongoing training and professional development for team members.
• Manage the performance of team members and implement the disciplinary procedure as required.
• Communicate with clients, vendors, and internal teams to ensure smooth operations.
• Work with external third party contractors to coordinate additional labour requirements and provide feedback on performance of external workers.
• Conduct site visits to verify work quality and compliance with company standards.
• Implement and enforce safety procedures and company policies for all field teams.
• Manage inventory for the responsible regions to ensure all installation teams and maintenance technicians have the required equipment.
• Travel to customer sites to complete installations and ongoing maintenance as per the company standards.

Requirements

• Proven experience in field service management, installations, or a related industry.
• Strong leadership and team management skills.
• Ability to coordinate multiple projects and teams across various locations.
• Excellent problem-solving, time management, and organisational abilities.
• Strong communication skills for interacting with clients, vendors, and team members.
• Must have a reliable personal vehicle and a valid driving license for site visits.
• Must have a working smartphone.
• Proficiency in basic reporting tools and Google Workspace.
• Ability to travel as needed to oversee installations.

Why Focal Systems

Joining Focal Systems means becoming part of a company that's truly making a difference in the retail world. Here's why you should consider us:

Strong Ethos and Purpose

Our customer centric, tight-knit team are driven by an ambitious mission to revolutionise retail. You'll be part of a purpose-driven environment where your contributions directly align with our collective goals.

Shape the Future of Retail Technology

This is your chance to play an active role in deploying artificial intelligence and computer vision at scale, fundamentally changing how brick-and-mortar retail operates. We offer significant room to grow and directly influence the future of technology in the retail industry.

Retailer Collaboration

You have the opportunity to work with some of the largest retailers in Europe, tackling complex and exciting challenges. This means you'll be operating within an ecosystem of excellence, with access to incredible resources and opportunities.

What we offer

We care deeply about the health, happiness, and wellbeing of all of our employees. We offer:

• Competitive Salary & Attractive Stock
• Generous Paid Time Off
• Pension
• Sick Leave
• Parental Leave
• Learning and Development Budget