Field Service Manager - Heating Systems & Customer Care

Example Recruitment; Glasgow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading boiler manufacturer based in Scotland is seeking an experienced Field Service Manager to support a team of field engineers and ensure exceptional service delivery. You will manage customer interactions and coordinate service activities, requiring strong ACS qualifications and experience in service operations. The role offers a competitive salary, comprehensive benefits, and a commitment to supporting employee well-being.

Benefits

25 days' holiday plus bank holidays

Generous pension scheme

Private healthcare options

Qualifications

• Domestic ACS qualifications are required.
• Experience in a technical or engineering environment is essential.
• Strong knowledge of domestic heating systems is advantageous.

Responsibilities

• Provide operational support to field engineers.
• Manage customer interactions and resolve complaints.
• Coordinate service activities with managers and operational support.

Skills

Domestic ACS qualifications

Experience managing service operations

Strong working knowledge of domestic heating systems

Proficiency in Microsoft Office

Excellent communication skills

Experience supporting third-party agent networks

Job description

A leading boiler manufacturer based in Scotland is seeking an experienced Field Service Manager to support a team of field engineers and ensure exceptional service delivery. You will manage customer interactions and coordinate service activities, requiring strong ACS qualifications and experience in service operations. The role offers a competitive salary, comprehensive benefits, and a commitment to supporting employee well-being.