Field Service Manager, Dental Systems

TRS Consulting Services Limited; Tyseley; On-site; GBP 50,000 - 55,000; Full time

Job summary

A well-respected supplier of dental equipment in the UK is seeking a Field Service Manager to lead their service operation. The ideal candidate will manage a team of engineers, foster customer relationships, and drive service revenue growth. A background in managing technical teams and a proven track record in service management is essential. This role offers a competitive salary, bonus, and comprehensive benefits package.

Benefits

Competitive salary

Bonus scheme

Generous company car allowance

Private health cover

Contributory pension scheme

Qualifications

• Proven track record in service management.
• Experience in managing technical teams.
• Background in high-value capital equipment sectors.
• Ability to develop new revenue streams.

Responsibilities

• Managing a team of field-based Dental Service Engineers.
• Building and nurturing relationships with key customers.
• Ensuring delivery of KPI's and customer satisfaction.
• Driving growth of service revenues in the UK.

Skills

Service management

Team leadership

Customer relationship management

Commercial skills

Job description

Field Service Manager – Dental Equipment – Birmingham & West Midlands

£50k‑£55k + Bonus + Car + Excellent Benefits + Package – Genuine Opportunities for Career Progression

Overview

An excellent opportunity for a Field Service Manager, Service Delivery Manager, Team Leader, Service Supervisor or Technical Support Manager with a background managing technical teams of Field Service Engineers or Technical support Engineers to join a well‑respected supplier of dental equipment, offering excellent career development and opportunities for career progression.

The Company

My client is a well‑respected supplier of dental equipment, part of a larger global medical devices organization with thousands of employees worldwide. As a truly global manufacturing organisation, product innovation, excellent customer service and good people are fundamental to their future success.

The Role

This market leader now seeks to recruit a commercially astute Field Service Manager to oversee their dental service operation in the UK.

The successful applicant will be responsible for:

• Managing a team of field‑based Dental Service Engineers
• Building and nurturing relationships with key customers
• Regularly attending meetings and providing customer care
• Ensuring delivery of KPI’s, including resource utilisation, PPM delivery, team and customer satisfaction and financial delivery within set budgets
• Driving growth of service revenues throughout their operation in the UK

Your Background

Strategic thinkers with a proven track record in service management will bring the necessary commercial skills and business flair required to succeed. Utilising the organisation’s excellent reputation for quality products and brand‑leading status, you will foster key relationships, support and motivate your team, develop new revenue streams and increase market share through a broad product portfolio offering cutting‑edge solutions in medical systems technology.

While experience in dental, medical, laboratory or scientific market sectors would be advantageous, applications are welcome from individuals from a wide range of high‑value capital equipment backgrounds. Key is a successful track record in growing a service‑based operation or organisation.

Benefits

In return for your endeavour, you will receive first‑class industry‑recognised training and a comprehensive remuneration package, including a competitive basic salary, bonus scheme, generous company car or car allowance scheme, contributory pension scheme and private health cover.