Field Service Manager

Ecolab; High Offley; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading provider in cleaning services seeks a Field Service Manager in High Offley, UK. This position involves conducting audits, providing customer training, and ensuring food safety compliance. Ideal candidates should have experience in food protection and strong communication skills. Join a company that values safety and offers a comprehensive benefits package.

Benefits

Safety training and personal protection equipment

Comprehensive benefits package

Long-term career advancement opportunities

Qualifications

• Experience working in food protection.
• Supervisory experience preferred.
• Ability to interact effectively with senior level customers.

Responsibilities

• Conduct Service/Sales calls and audits at customer locations.
• Provide education and training in safe use of chemicals.
• Maintain dispensing equipment in excellent working condition.

Skills

Interpersonal skills

Communication skills

Relationship management

Consulting skills

Job description

Overview

Ecolab is seeking a Field Service Manager who will be responsible for a territory of accounts and will perform on-site customer evaluations and training in the use of equipment and chemicals, with brand protection practices. You will examine, employee/customer safety, customer service quality and facility cleanliness in a variety of retail food store settings, providing quality evaluation data for comprehensive customized reporting for our customers.

As part of the world's leading provider of cleaning, food safety and health protection products and services, Ecolab's Global Food Retail division delivers a comprehensive cleaning program developed specifically for the food retail industry, partnering with our customers to identify food safety risks and help prevent the spread of foodborne illnesses. Join our team as a Field Service Manager! At Ecolab, we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites. Building on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world. Our solutions not only enhance operational efficiency but also contribute to sustainability and public health, making a positive impact on the world. We are committed to eliminating unnecessary complexities and embracing a beginner's mindset, continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world.

Ecolab's commitment to diversity, equity and inclusion (DE&I) reflects our longstanding value of working together to integrate diverse perspectives to challenge ourselves, reach our goals and do what's right. Apply today and join one of the most ethical companies with over a hundred years of history.

What You Will Do

• Conduct Service/Sales calls and audits, brand standards and other on-site evaluations at customer locations, assessing workplace safety and environmental cleanliness
• Provide brand standard education and training to customers in safe use of chemicals and equipment
• Perform activities that create a high level of customer satisfaction including the provision of accurate reports and effective customer communication and relationships
• Partner with Ecolab Account Management teams to solve customer issues and assist in program development
• Maintain professional credentials and remain knowledgeable on current governmental regulations and industry practices
• Complete cleaning audits, Service and sales calls based on the customer's required visit frequency (monthly or quarterly) and evaluate each department for compliance
• Maintain dispensing equipment in excellent working condition and install equipment as necessary
• Meet with store management to provide feedback and findings after the store survey/audit is completed and make recommendations for improvement
• Complete required paperwork including the proper update of customer contact records and the territory management system
• Plan and execute an efficient daily route to maximize effectiveness and productivity

Qualifications

• Experience working in food protection
• Supervisory experience is preferred
• Excellent interpersonal and communication (written and verbal) skills
• Ability to interact effectively with others, including senior level customers, including the ability to teach, coach and provide guidance and constructive feedback with tact and diplomacy
• Strong relationship management capability and advanced consulting skills

Benefits

• Thrive in a company that values a culture of safety to include top-notch safety training and personal protection equipment
• Comprehensive benefits package starting day one of employment
• The opportunity to carve out a long term, advanced career path within Ecolab