Field Service Maintenance Engineer

Galaxy Personnel; Saltley; On-site; GBP 38,000 - 45,000; Full time

Job summary

A leading manufacturer is seeking a Field Service Maintenance Engineer in Birmingham. The role involves maintaining fire suppression systems, ensuring customer satisfaction, and performing repairs. Candidates should have technical qualifications such as 17th Edition and a CSCS card. This is a full-time, permanent position with a salary of up to £45,000 per annum plus a company vehicle allowance.

Benefits

Company van allowance

Full time hours with flexible scheduling

Qualifications

• Minimum experience in similar field engineer roles.
• Demonstrates competence to pass manufacturer courses.
• Ability to communicate effectively with customers.

Responsibilities

• Ensure all necessary equipment is on the works van.
• Maintain professional relationships with customers.
• Perform maintenance and repair work safely.
• Complete all paperwork in good condition.
• Report call-outs to the office promptly.
• Maintain allocated service vehicle in good condition.
• Drive responsibly and comply with legal requirements.
• Maintain work equipment, including PAT testing.
• Manage purchases and related paperwork using company credit card.
• Complete all assigned training on time.
• Maintain good communications with colleagues.
• Observe all company QHSE policies and procedures.

Skills

Water mist fire suppression systems

Customer communication

Proficient in mobile technologies

Education

Level 3 Electrical Engineering qualification

17th Edition qualification

CSCS or related scheme competency card

Job description

Role - Field Service Maintenance Engineer

Location - Birmingham, West Midlands

Working hours - Full time - Monday to Friday - 10 hour days - must be flexible with working hours - will be put on a rota'd basis after training

Capacity of role - Permanent position

Salary - Up to £45,000 per annum + company van/company car allowance

Our client is a leading manufacturer looking to add a field service maintenance engineer to their team. Candidates will need to be experienced within their field - ideally with fire suppression or watermist knowledge.

Responsibilities

• Ensuring that all necessary equipment and service kits to conduct the assigned work is on works van and for liaising with the office for additional supplies where necessary
• Maintaining a professional relationship with customers and their staff and for being accountable for own conduct as a representative of the business
• Performing all maintenance and repair work thoroughly, in a safe manner, and in accordance with all laid down service instructions. Ensuring system items removed from customer premises are labelled as necessary to identify the part and issue
• Ensuring all paperwork, whether in hard copy or required to be completed via an issued tablet/iPad, in respect of each job is completed properly and is received by the office in a timely manner and in good condition.
• Report all call‑outs to the Office as soon as possible. During nominated call out periods ensure phone is kept on and is responded to in a timely fashion. On receipt of call out schedule keep nominated call out dates free of holiday and other commitments and notify the office immediately of any perceived conflicts.
• Maintaining allocated service vehicle in a good condition and for performing all daily and weekly checks, and for ensuring completed check sheets are received by the office in a timely manner and in good condition.
• To drive responsibly at all times and in compliance with all legal road requirements.
• Ensuring that all work equipment is maintained, including: Ladder checks and tags, PAT testing, Calibrations, and associated pre‑use checks.
• Ensuring that all purchases made in respect of the assigned company credit card is wholly necessary and for the sole use of work related purchasing.
• Maintaining credit card sheets and receipts and any other paperwork which may be required by the finance dept.
• Complete all assigned training courses within timeframe allocated.
• Maintain good communications with colleagues, responding in a timely manner to emails, text messages or phone calls and ensuring relevant information is passed on quickly
• Observe all company QHSE policies, procedures and other instructions and ensure all concerns observed or reported are submitted to the QHSE Compliance department.

Candidate Attributes

Good knowledge of water mist fire suppression systems and the wider fire prevention sector.

Technical – Experience in similar field engineer roles. Demonstrates the technical competence and awareness required to pass manufacturer courses on the equipment to be maintained and repaired, or has relevant technical qualifications for work being performed.

Electrical engineers should be qualified to at least Level 3 and ideally hold 17th Edition.

Customer focus – Ability to communicate directly with customers and maintain good relationships.

Information Technology – Proficient in the use of mobile technologies. E.g. Smart phones, Tablets.

Construction Scheme (CSCS) Card – Have passed, or able to pass the CSCS Health & Safety Test. Holds a relevant CSCS or related scheme competency card.

Qualifications and Skills

CSCS, Driving licence, 17th Edition.

Additional required skills: Maintenance, Fire suppression, CSCS, Driving licence, 17th Edition.