Field Service Infrastructure Engineer / 3Rd Line Engineer - IT MSP

SF Recruitment; Leeds; On-site; GBP 30,000 - 45,000; Full time

Job summary

A reputable recruitment agency seeks a Field Service Infrastructure Engineer in Leeds. This role involves providing onsite service and technical support for customers, focusing on infrastructure issues like servers, networks, and Microsoft technologies. The ideal candidate will have a strong background in 3rd line support and excellent customer service skills. A driving license is essential for this office-based position with client site visits.

Qualifications

• Experience in supporting technical issues involving Microsoft core business applications.
• Familiarity with virtual environments like Citrix and VMware.
• Strong communication skills to inform customers of progress.

Responsibilities

• Provide IT support for technical issues involving business applications.
• Support services for Microsoft related technologies.
• Implement and support disaster recovery solutions.

Skills

3rd line support

Infrastructure support

Network and Server

Microsoft technologies

Customer service

Tools

Windows Server

Exchange

SQL

SharePoint

Citrix

VMware

Job description

Field Service Infrastructure Engineer / 3rd Line Engineer

This role is responsible for all onsite service and support needs for our customers helping them with infrastructure related issues. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software, Office 365 and Sharepoint.

This will be ideal with candidates with a background within 3rd line support/Infrastructure support mainly covering Network/Server & limited IT security.

Key Duties/Responsibilities

• IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware
• Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
• Implement and support disaster recovery solutions
• Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
• Remote access solution implementation and support: VPN, Terminal Services, and Citrix
• System documentation to include system reviews and recommendations
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
• Improve customer service, perception, and satisfaction
• Escalate service issues that cannot be completed within agreed service levels
• Communicate to customers: keeping them informed of progress, notifying them of impending changes or agreed outages, etc.
• Network Switching; VLAN's, Trunks
• Firewalls & Routers; Port Forwarding, Routing

Side notes

• This will be office based and out to end client sites
• Driving licence is essential (with minimum points)