Field Service Engineer, West Midlands

Axiom Software Solutions; West Midlands; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT service provider in the United Kingdom is seeking a Field Service Engineer with 3-4 years of experience in IT infrastructure support. Candidates must have strong end-user support skills and the ability to troubleshoot hardware and software issues. Key qualifications include good communication skills and familiarity with ticketing tools like ServiceNow. This position promises a dynamic work environment focused on delivering quality support to clients.

Qualifications

• Three to four years experience providing IT Infrastructure field support.
• Good in oral and written communication.
• Basic knowledge of enterprise LAN, WAN, server setups.

Responsibilities

• Provide IT Infrastructure field support including troubleshooting issues.
• Perform hardware and software installations and troubleshooting.
• Ensure all incidents are addressed within stipulated SLA timelines.

Skills

End User Support Experience

Customer Management Skills

Troubleshooting Hardware

Good Communication Skills

Lifting Computer Equipment

Education

Associate's Degree in Electronics

CompTIA A+ Certification

Tools

ServiceNow

Remedy

Job description

Field Service Engineer

Requirements

FIELD SERVICES ENGINEER JD L1

Sensitivity : Internal Restricted

• End User Support Experience
• Three to four (3-4) years experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems, and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
• Good customer management skills.
• Good in oral and written communication.
• Able to interact and work with customers at different levels.
• Self-driven and result-oriented.
• Really passionate about the work.
• Ability to work with deadlines and complete tasks on time.
• Hardware Troubleshooting and Repair
• Hands-on experience in installing troubleshooting hardware issues for laptops, desktops, printers, and accessories.
• Basic knowledge of enterprise LAN, WAN, server setups, and concepts. Ability to perform smart and physical assistance activity under instruction, at sites.
• Ability to lift / move computer equipment weighing up to 50 lbs.
• Conference room A / V equipment assistance troubleshooting.
• Basic VOIP phone configuration troubleshooting.
• Smart hand support for peripheral and networking hardware, including, but not limited to, monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels, all under Smart Hands capability.
• Operating System Software
• Skilled in desk-side support for installing troubleshooting operating systems (Win 7 / Win 10 / MAC / Linux).
• Experience with anti-spyware and anti-virus software.
• Basic installation and troubleshooting of standard software / applications like Adobe, browsers.
• Basic installation and troubleshooting of office applications (O365, Outlook, Excel, Word, PowerPoint, Teams, Skype, OneDrive).
• Knowledge of TCP / IP networking, DNS, DHCP, VPN, and RDP working principles.
• Basic understanding, mail configuration, and troubleshooting of Mobile Device Management systems (Airwatch / Xenmobile / Mobile Iron, etc.).
• Basic understanding of data backups.
• Basic understanding and troubleshooting for VDI, SCCM / LanDesk / Altiris.
• Basic configuration troubleshooting of Apple machines / mobile devices.
• Contribution towards creating KB articles.
• Ensuring all SRQs and incidents are addressed within stipulated SLA timelines.
• Tools Process
• Knowledge and experience with service requests and incident management processes.
• Preferably with an Associate s Degree in Electronics and CompTIA A+ Certification.
• Knowledge and experience of ticketing tools (ServiceNow / Remedy, etc.).

LAN, WAN, windows, linux