Field Service Engineer - Vending and Coffee

Get Staffed Online Recruitment Limited; Cardiff; On-site; GBP 30,000 - 38,000; Full time

Job summary

A leading recruitment firm is looking for a Field Service Engineer in Cardiff to maintain and repair vending and coffee machines. The role requires strong electrical skills and a full UK driving licence. Candidates will enjoy a competitive salary of £30,000 - £38,000 per annum, a company van, and training opportunities. Join a committed team and take pride in delivering exceptional service.

Benefits

28 days' holiday

Company van and tools provided

Ongoing training

Qualifications

• Proven experience as a vending or coffee service engineer.
• Strong electrical/mechanical aptitude.
• Full UK driving licence.

Responsibilities

• Diagnose and repair faults on vending and coffee systems.
• Install and commission coffee equipment.
• Complete service paperwork accurately.

Skills

Vending and coffee equipment expertise

Electrical and mechanical aptitude

Customer service skills

Job description

Field Service Engineer

Our client is evolving. Building on over 40 years of success in vending, coffee, and workplace refreshment solutions, they're growing their team of passionate engineers who take pride in great service and customer care.

From vending and catering services to fully managed coffee shops, and partnerships with leading brands, our client offers opportunities few vending companies can match.

The Role

They're looking for an experienced Vending / Field Service Engineer to join their service team, supporting clients across South Wales and the West Country.

You'll be responsible for keeping their customers' vending and coffee systems running smoothly - diagnosing, repairing, and optimising a wide variety of machines. This is a field-based role offering variety, independence, and the chance to work with leading brands and equipment.

Responsibilities

• Diagnose and repair faults on a range of vending and coffee systems, including: Electrical and water flow issues / Refrigeration (basic component repair; specialist work outsourced) / Espresso and ingredient performance issues
• Install, commission, and optimise coffee equipment for the best drink quality
• Support site moves, installations, and equipment upgrades
• Complete all service paperwork accurately and on time
• Identify and order correct parts following company SOPs
• Provide operator and customer training when required
• Deliver exceptional customer service and take ownership of each job
• Escalate recurring issues promptly within company procedures

About You

You'll be an experienced field engineer with hands-on exposure to vending and coffee equipment.

You're self-motivated, customer-focused, and take pride in doing the job right first time.

Requirements

• Proven experience as a vending or coffee service engineer
• Manufacturer training (preferred)
• Strong electrical/mechanical aptitude
• Full UK driving licence
• Positive, can-do attitude and ability to work independently

If you don't have experience as a vending or coffee service engineer, they would consider candidates with electrical experience who are interested in the position.

What They Offer

• £30,000 - £38,000 per annum with overtime opportunities
• 41.5-hour week
• 28 days' holiday (including bank holidays), rising by 1 day per year for the first 5 years
• Company van, uniform, and tools provided
• Ongoing manufacturer and in-house training
• Be part of a friendly, growing team that values initiative and service excellence