Field Service Engineer - South UK

Getinge; East Midlands; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading healthcare technology company is seeking a Field Service Engineer to support the installation and maintenance of bio-processing equipment across the South of England. Candidates should have relevant qualifications in mechanical or electrical engineering and experience in the Life Sciences or Healthcare industry. The role requires self-motivation and the ability to travel frequently, with comprehensive training provided on company products.

Benefits

Private healthcare

Engineers’ bonus scheme

Employee Assistance Programme

Electric company vehicle

Flexible working patterns

Shopping discounts through Perkbox

Qualifications

• Experience in the Life Sciences or Healthcare industry is highly desirable.
• Ability to work independently and as part of a team.
• Willingness to travel across the UK and internationally as required.

Responsibilities

• Install and commission bio-processing equipment.
• Instruct customers on operation and support prior to installation.
• Conduct scheduled service and preventive maintenance visits.
• Perform urgent repairs efficiently.

Skills

Experience as a Field Service Engineer

Knowledge of mechanical and electrical engineering

IT service and product knowledge

Good organizational skills

Self-motivated

Education

City & Guilds Level 3 in electrical/mechanical engineering

Tools

SalesForce

Job description

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life‑saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

Job Title

Field Service Engineer

Location

Field based, South of England

Field location: Derby, GB

We are looking for a Field Service Engineer to contribute towards our service team covering our Applikon Bio‑Processing portfolio of products.

Responsible for installation, corrective and preventative maintenance and re‑validating equipment for the Getinge Applikon product install base. You will have the opportunity to make a difference by utilising your technical knowledge and skills to ensure the smooth operation of our equipment in the field, representing the business and building relationships with customers and colleagues to deliver the best possible service.

This is a field‑based role and you will need to be a self‑starter with experience of managing your own workload. Although you will be mostly working independently, you will be supported by regular contact with the Service Office, Service Managers and our Technical Services Department which has direct access to Getinge manufacturing sites and a wealth of technical know‑how and expertise.

The successful candidate will have a background and relevant qualifications in mechanical and/or electrical engineering. Comprehensive training on Getinge’s equipment will be provided by our dedicated in‑house training team.

Key Responsibilities

• Installation and commissioning of bio‑processing equipment on customer sites.
• Instructing the customer on the operation of the bio‑processing equipment, including software & calibrations.
• Providing advice and support to the customer prior to installation of the bio‑processing equipment.
• Supporting other bio‑processing colleagues (internal or external) on service‑related matters.
• Supporting the preparation of service contract quotations for renewals (incl. parts where appropriate), at least 3 months before contract expiry.
• Conduct scheduled service and preventive maintenance visits requested by the customers, as described in the supporting service contract documentation and/or maintenance agreements.
• Performing urgent repairs in a fast and efficient manner, including providing telephone and e‑mail support (incl Teams) to customers and colleagues for bio‑processing equipment.
• Providing administrative, technical and operational support, as needed.
• Preparing service reports in connection with repairs, maintenance and service visits.
• Preparing and completing Work Orders and Maintenance Reports in a timely manner, using Getinge service asset management software SalesForce.
• Feedback of data and experiences gained from contacts with customers, including escalating any complaints to the bio‑processing Service Technical Manager (STM) and/or Life Science UKI Service Manager.
• Participating in internal or external training courses.
• Managing part stock inventory, including ordering of service parts & quarantine/return of any defective parts.
• Managing, monitoring and maintaining the assigned service tools and material, including calibration of test equipment.
• Ensuring the correct application of the standards & regulations as per Getinge QMS.
• Ensuring feedback on quality deviations.
• Promoting the Applikon bio‑processing products, service and image.
• Ensuring proper availability of the assigned service tools and materials.
• The correct performance of service activities in general, in accordance with customer service contract SLA’s.
• Correct application of ESD safety provisions.
• Maintaining positive relationship & contact with customers for all service‑technical matters, including owning customer sites.

Who You Are

At Getinge, we are looking for passionate individuals, who are agile, resilient, take responsibility for their development and focus on achieving excellence. We provide an environment for Forward Thinkers, Game Changers and Team Players to thrive in. If you enjoy collaboration and working in diverse and international teams, never compromise on quality and always act responsibly remembering that our customers come first, we would love to hear from you!

What You Need

Qualifications:

• Minimum City & Guilds Level 3 or an equivalent qualification in electrical and/or mechanical engineering.

Knowledge / Experience:

• Experience as a Field Service Engineer highly desirable, ideally within the Life Sciences industry, however experience within Field Service Healthcare industry also welcome (e.g. medical devices, diagnostic imaging, pathology service etc.).
• Good working knowledge of IT for service & product requirements (software & networking).
• Good working knowledge of Instrumentation, Mechanics, Electrics, Electronics skills is desirable.
• Previous knowledge and experience of service/testing of bioreactor devices is desirable, but not essential.
• Self‑motivated and able to work independently & as part of a national Service team.
• Good organisational skills and demonstrated customer‑oriented attitude.
• The allocated territory for this role is the South of England and you will be required to travel throughout your region on a daily basis to fulfil the requirements of your role.
• Travel across the UK & internationally may also be required on occasion to visit customers, support colleagues, attend training or other events or to attend Getinge premises.
• Occasional overnight stays may be required.

What We Offer

We offer a competitive compensation and benefits package, to ensure we support your well‑being and goals. We understand that a healthy work‑life balance is important, so we offer a flexible approach to working patterns as well as a range of enhanced family‑friendly policies.

Along with a competitive salary and clear progression scheme, we offer private healthcare, travel and subsistence allowance, engineers’ bonus scheme, shopping discounts through Perkbox, and an Employee Assistance Programme. We have achieved the Better Health at Work Scheme Gold Award, through providing a range of resources, meetings, activities and training to employees to support their physical and mental health and wellbeing.

To help meet our goals of becoming CO2 neutral by 2025, we travel only if we must. In this role, you will be required to travel up to: 80% to meet the requirements of your role.

As part of our commitment to sustainability, we provide our field service engineers with an electric company vehicle and home charging point.

About Us

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimise workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.