Field Service Engineer Smart Metering

Honeywell; England; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading technology firm in building automation is seeking a Field Service Engineer to provide technical support for smart metering solutions. This role involves customer training and collaboration with third-party suppliers. The ideal candidate has a degree in Electronic Engineering and strong communication skills. Join a diverse team and make a lasting impact in a rapidly evolving industry.

Qualifications

• Hands-on technical support experience with smart metering products.
• Familiarity with digital communication networks and data collection systems.
• Commitment to continuous learning and achieving results.

Responsibilities

• Provide technical support and incident investigation for smart metering solutions.
• Conduct customer training and configuration workshops.
• Collaborate with third-party suppliers to meet business requirements.
• Assist in product testing and approval processes.

Skills

Technical support experience

Customer interaction

Strong communication skills

Project delivery expertise

Knowledge of smart metering products

Education

Degree in Electronic Engineering or equivalent

Tools

Microsoft Office

Job description

Honeywell Building Automation is transforming the way every building operates to help improve the quality of life for the people who use them. With a portfolio featuring software, hardware and services, Honeywell takes an outcome-focused approach to help building owners and operators improve safety and security, energy and operational efficiencies to create a better building experience.

Helping to Transform Buildings to be Safer and More Operationally and Energy Efficient.

Join our dynamic Smart Metering Operations Team at Honeywell as a Field Service Engineer, a role that offers the exciting opportunity to play a pivotal part in shaping the future of advanced metering infrastructure (AMI). In this position, you will be at the forefront of technical support, ensuring our innovative solutions exceed client operational requirements.

You will facilitate customer training workshops, collaborate with production and logistics teams on configurations, and work closely with third-party suppliers to enhance our smart metering solutions. Your expertise will contribute to resolving technical incidents and providing second-line support to customers, both in the office and in the field. Additionally, you will engage in knowledge transfer, review product specifications for improvements, and assist our sales teams with customer presentations. If you're ready to make a lasting impact in a rapidly evolving industry, we invite you to bring your skills and passion to Honeywell!

KEY RESPONSIBILITIES

• Technical Support for Smart Metering Solutions : Provide key technical support and incident investigation for smart metering and Advanced Metering Infrastructure (AMI) to resolve customer issues effectively.
• Customer Configuration and Training : Conduct customer training and solution workshops on smart metering equipment, including installation, operation, and maintenance, while addressing specific customer configuration requirements.
• Collaboration with Third-Party Suppliers : Work with external suppliers of smart metering solutions (., AMI network providers, software developers) to ensure business requirements are met and facilitate seamless solution delivery.
• Product Knowledge and Improvement Feedback : Maintain in-depth knowledge of new and modified products, review product specifications, and provide insights for enhancements based on operational experience and technical support interactions.
• Support for Testing and Customer Approval Processes : Assist in product testing, proof of concept, and pilot installation setups, ensuring end-to-end testing of solutions to achieve client approval and support sales teams with technical presentations.

KEY SKILLS & QUALIFICATIONS :

• Degree or equivalent in Electronic Engineering, Digital Communications, Information Systems, or Computing.
• Demonstrable experience of hands‑on experience in a technical support role with customer interaction, including project delivery and expertise with smart metering products and data collection systems.
• Knowledge of smart metering and digital measurement devices, digital communication networks, and real‑time data collection systems; proficient in Microsoft Office applications.
• Strong interpersonal and technical communication abilities; effective at various business levels and customer focused.
• Demonstrates teamwork, self‑discipline, structured problem‑solving, and adaptability, with a commitment to continuous learning and achieving results.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join a team recognized for leadership, innovation, and diversity!