Field Service Engineer (single-skilled)

United Utilities; Crewe; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Healthcare plan

Pension scheme

Bonus scheme

Flexible benefits

EVolve Car Scheme

Job summary

United Utilities is seeking an Instrumentation Field Service Engineer to diagnose faults, perform planned maintenance, and ensure instrumentation and control equipment operate reliably across our sites in Crewe. This hands-on role involves collaborating with process, operations and engineering teams to support continuous improvement and safe operations.

You will routinely calibrate and repair flow, pressure, level, and analytical instrumentation, read technical drawings and P&IDs, and maintain

Qualifications

• Level 3 qualification in Instrumentation, Electrical, Control or Mechatronics.
• Strong diagnostic and problem-solving skills.
• Experience with industrial/process instrumentation or similar.

Responsibilities

• Fault-finding, repairing and calibrating instrumentation including flow, pressure, level and analytical equipment.
• Completing reactive and planned maintenance across the Crewe region.
• Supporting installations, upgrades and project teams with technical expertise.
• Providing high-quality digital work records and documentation.
• Working safely and professionally across all sites.

Skills

Instrumentation

Electrical

Control systems

Mechatronics

Diagnostic skills

Education

Level 3 qualification

Tools

P&IDs understanding

Job description

The Role

As an Instrumentation Field Service Engineer, you’ll play a key role in keeping our operational sites running safely, efficiently, and reliably. You’ll be out in the field diagnosing faults, carrying out planned maintenance, and ensuring our instrumentation and control equipment performs exactly as it should.

You’ll work closely with process, operations and engineering teams to keep critical assets online and to support continuous improvement across our network. This is a hands‑on role where no two days look the same — perfect for someone who enjoys problem‑solving, autonomy, and working in varied environments.

Key duties and responsibilities

• Fault‑finding, repairing and calibrating instrumentation including flow, pressure, level and analytical equipment
• Completing reactive and planned maintenance across the Crewe region
• Supporting installations, upgrades and project teams with technical expertise
• Providing high‑quality digital work records and documentation
• Working safely and professionally across all sites

Essential skills & experience

• Level 3 qualification (or equivalent experience) in Instrumentation, Electrical, Control or Mechatronics
• Strong diagnostic and problem‑solving skills
• Experience working with industrial/process instrumentation or similar
• Ability to read technical drawings, manuals and P&IDs
• Full UK driving licence
• A proactive, independent working style

Benefits

• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Up to 7.5% performance‑related bonus scheme, as well as recognition awards for outstanding achievements
• A comprehensive healthcare plan through our company‑funded scheme
• MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
• Best Doctors
• Salary Finance
• Wealth at Work courses
• Deals and discounts
• EVolve Car Scheme
• Employee Assistance Plan
• Mental health first aiders
• ShareBuy
• MORE Choices flexible benefits
• Enhanced parental leave schemes

United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.

We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.

We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long‑term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.

We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.

We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.