Field Service Engineer - Scotland

Baxter; Newbury; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading medical technology company in the United Kingdom seeks a Field Engineer to install, service, and maintain products in a defined area. The ideal candidate will have strong technical skills and must ensure effective customer relationships. Responsibilities include maintaining service documentation, providing technical support, and identifying opportunities for business growth. This full-time position offers a competitive compensation package and emphasizes work-life balance.

Benefits

Competitive total compensation package

Professional development opportunities

High importance placed on work life balance

Pension

Qualifications

• Experience in field service operations.
• Strong mechanical knowledge and troubleshooting skills.
• Technical expertise in product categories supported.

Responsibilities

• Install, repair, and maintain products as per service documentation.
• Maintain customer communication and relationships.
• Document all service activity accurately in the service system.
• Provide technical support and maintain technical competence.

Skills

MobileIron

Robotics

Field Service

Mechanical Knowledge

Sonography

IP Networking

Schematics

Mechanical Engineering

Medical Imaging

Human Resources

Programmable Logic Controllers

Troubleshooting

Job description

This is where your work makes a difference.

At Baxter we believe every personregardless of who they are or where they are fromdeserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today tomorrow and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together our community is driven by a culture of courage trust and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations and we hold each other accountable for delivering exceptional results.

Here you will find more than just a jobyou will find purpose and pride.

Summary

The Field Engineer is responsible for the service activity on products supplied by Baxter / Hillrom in the defined geographical area(s). They will need to undertake their duties in compliance with assigned Company procedures (e.g. Control of Service Documentation Environmental Health & Safety).

Key Accountabilities

• Install service repair and maintain products distributed by Baxter / Hillrom in the defined area of responsibility as per the defined service documentation and the quality system framework.
• Establish & maintain timely customer communications & relationships along with other key stakeholders (e.g. team members and business units).
• Report all relevant service activity ensuring updated and accurate service data in the service system (all work orders should be closed within the same day).
• Responsible for maintaining and documenting the assigned calibration equipment
• Provide technical support for in-bound calls from customer & patients document the job on the system and undertake the relevant actions.
• Maintain up-to-date technical competence in assigned products by successfully completing the relevant training and development.
• Identify opportunities for new business or business growth for products & services and elevate to the relevant stakeholders (e.g. account managers Inside Sales).
• Review KPIs regularly and adapt the working practices to ensure service level is maximised

Additional Accountabilities

• Co-ordinate and disseminate technical updates and bulletins
• Be the technical expert and support for customers account managers and engineers. This includes being the technical escalation point for the designated product group
• Escalate and communicate updates to the monthly SME calls
• Represent UKI interests in EMEA / Global technical community
• Provide technical input into contracts & tender submissions

Benefits

• Competitive total compensation package
• Professional development opportunities
• High importance placed on work life balance
• Pension

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race color religion gender national origin age sexual orientation gender identity or expression protected veteran status disability / handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If because of a medical condition or disability you need a reasonable accommodation for any part of the application or interview process please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams where fraudulent parties pose as Baxter employees recruiters or other agents and engage with online job seekers in an attempt to steal personal and / or financial information. To learn how you can protect yourself review our Recruitment Fraud Notice.

Key Skills

• MobileIron
• Robotics
• Field Service
• Mechanical Knowledge
• Sonography
• IP Networking
• Schematics
• Mechanical Engineering
• Medical Imaging
• Human Resources
• Programmable Logic Controllers
• Troubleshooting

Employment Type : Full-Time

Experience : years

Vacancy : 1