Field Service Engineer - Print & Packaging Machinery

Cameron Clarke Associates; England; On-site; GBP 35,000 - 41,000; Full time

Job summary

A technical support firm in the UK is looking for a Field Service Engineer specializing in print and packaging machinery. This role involves providing both remote and onsite technical support, conducting demonstrations, and ensuring customer satisfaction through effective communication and troubleshooting. Candidates should possess relevant mechanical or electrical qualifications and demonstrate strong problem-solving skills in high-pressure scenarios. The position offers competitive salary, committed team environment with growth opportunities, and various benefits including a company vehicle and professional development courses.

Benefits

Company Vehicle

Paid Holidays

Pension Scheme

Overtime opportunities

Professional Development

Qualifications

• Relevant technical qualifications such as HNC or NVQ in Mechanical/Electrical.
• Solid understanding of print or packaging machinery preferred.
• Excellent diagnostic skills for mechanical and electrical systems.
• Ability to read and interpret electrical and mechanical schematics.
• Strong customer engagement abilities.

Responsibilities

• Provide installation, maintenance, and repair of machinery.
• Conduct machinery demonstrations and customer training.
• Diagnose and resolve faults using troubleshooting techniques.
• Build strong customer relationships and ensure satisfaction.
• Manage vehicle parts stock for first-time fix rates.
• Collaborate with manufacturers during technical visits.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Communication skills

Problem-solving under pressure

Education

Relevant technical qualifications (HNC/NVQ)

Eligible to work in the UK

Tools

Diagnostic tools

Job description

Field Service Engineer– Print & Packaging Machinery | Luton | Full Time | £35,000–£41,000 basic, plus overtime, depending on experience

Established in 2001, our client is the sole UK importer of an extensive range of print finishing and packaging machinery. They are renowned for their commitment to delivering high-quality products and outstanding technical support. Due to continuous growth, the company seeks an Industrial Machine Service Engineer to join its dynamic and friendly technical support team.

This position offers a competitive salary, overtime, and an extensive benefits package, including opportunities for professional development. This could be the perfect role for you if you are a highly motivated individual with strong technical skills and a customer-focused approach.

What will your role look like?

• Provide remote and onsite technical service support, including installation, maintenance, and repair of print finishing and packaging machinery
• Conduct machinery demonstrations and installations and deliver training to customers and partners, ensuring comprehensive knowledge transfer
• Diagnose and resolve mechanical, electrical, and software faults with minimal downtime, using advanced troubleshooting techniques
• Build strong customer relationships, delivering a first-class service experience that fosters customer satisfaction and loyalty
• Engage in technical problem-solving across multiple technologies, including mechanical hardware, electrical systems, and software-based troubleshooting
• Effectively manage and control vehicle parts stock, ensuring maximum first-time fixes
• Collaborating with overseas manufacturers and suppliers during site visits to understand and implement technical action plans
• Assist the sales team with machine demonstrations at trade shows, customer events, and other promotional activities

Are you the right person for the job?

• Relevant technical qualifications (Mechanical / Electrical) – HNC / NVQ
• Understanding of the print or packaging sector preferred, including factory machinery knowledge
• Excellent diagnostic and troubleshooting skills for mechanical and electrical faults
• Ability to read and interpret electrical and mechanical schematics
• Strong communication skills with the ability to engage with stakeholders at all levels
• Highly self-motivated and capable of working independently with minimal supervision
• Ability to tow a horsebox trailer and hold a clean driving licence (max 6 points)
• Good standard of spoken and written English
• Eligible to work in the UK (citizenship; no sponsorship)
• Demonstrated longevity in previous roles

Desirable

• Operational knowledge of print finishing and packaging machinery
• Experience with network-based remote support and software troubleshooting
• Ability to manage technical issues under pressure while maintaining a customer-first approach

What can you expect in return?

• Competitive Salary : Negotiable basic salary depending on experience, plus overtime opportunities.
• Company Vehicle : Fully equipped company van provided for business use.
• Paid Holidays : There are 23 paid holidays, 3 of which will be held back for the Christmas holidays, plus all bank holidays.
• Overtime & Allowances : Overtime, overnight allowances, and other expense reimbursements.
• Pension Scheme : Company pension scheme to support your long-term financial security.
• Professional Development : Contribute to relevant educational courses to enhance your skills

Why Join Us?

At the company, you'll be part of a supportive, growth-focused team that values innovation and customer service. You'll be able to work with industry-leading machinery and technologies while travelling across the UK and Europe. They offer continuous learning opportunities, fostering both personal and professional development.

What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!

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