Field Service Engineer

YouFibre Ltd; Preston; On-site; GBP 25,000 - 35,000; Full time

Job summary

A national broadband provider is looking for a Wi-Fi Technician to install and support networks across the UK. The role involves configuring equipment, troubleshooting connectivity issues, conducting site surveys, and maintaining Wi-Fi systems. Ideal candidates will have a strong understanding of Wi-Fi technology, excellent communication skills, and prior experience in a similar position. The company prides itself on exceptional customer support and offers a range of benefits including equity, holidays, and health plans.

Benefits

Equity

25 days holiday plus bank holidays

Birthday Day Off

Pension scheme matching up to 8%

Phone allowance

Health care cash plan

Cycle to work

IT equipment provided

Remote working

Gym membership discounts

Life assurance of 4 times salary

Colleague referral scheme of £500

Qualifications

• Previous experience as a Wi-Fi technician or in a similar role.
• Ability to explain technical concepts to non-technical customers.
• Knowledge of ethernet cable color codes.

Responsibilities

• Install and configure Wi-Fi networks including routers and extenders.
• Diagnose and resolve Wi-Fi connectivity issues.
• Conduct onsite surveys to assess signal coverage.
• Perform routine maintenance on Wi-Fi equipment.

Skills

Strong understanding of Wi-Fi technology

Excellent communication skills

Analytical problem-solving skills

Hands-on experience with installation

Education

Technical certifications in networking

Job description

Responsibilities

• Installation and Setup: Install and configure Wi-Fi networks, including routers, extenders and other related equipment.
• Troubleshooting: Diagnose and resolve issues related to Wi-Fi connectivity and performance.
• Network: Wi-Fi networks for performance, including channel selection, signal strength adjustments, and interference management.
• Customer Support: Provide excellent customer service by addressing customer concerns and explaining technical information in an understandable manner.
• Site Surveys: Conduct on-site surveys to assess signal coverage, identify potential interference sources, and recommend appropriate.
• Maintenance: Perform routine maintenance and firmware updates on Wi-Fi equipment to ensure optimal performance and security.
• Product Delivery: Install/Upsell our amazing packages including our 8GB service with the latest ASUS gaming routers.
• Run Cat 6 Ethernet cable for relocating routers or to hardwire a customer's specific device.
• Technical Expertise: Strong understanding of Wi-Fi technology, including standards (e.g., 802.11ac, 802.11ax), encryption methods, and networking principles.
• Experience: Previous experience as a Wi-Fi technician or in a similar role. Hands-on experience with installation, configuration, and troubleshooting of Wi-Fi networks is highly desirable.
• Customer Service Skills: Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical customers.
• Problem-Solving Abilities: Strong analytical skills to identify and resolve technical issues effectively.
• Education: Technical certifications or training in networking or telecommunications are preferred.
• Ethernet Cables: Know the colour code of an ethernet cable and be able to make one on request at customer properties.

About YouFibre

• YouFibre is a small team of experts on a mission to provide Faster, Fairer, Kinder Internet across the UK. Founded in 2019, we're on a mission to bring ultrafast Internet to our customers. Guided by the principles of flawless customer support, fair contracts, and affordable pricing, YouFibre brings the full fibre experience direct to your home or office to create the best Internet experience possible. We are a national, full-fibre broadband provider, supplying homes and business across the UK with ultrafast and ultra-affordable internet, of up to 10,000Mbps! Customer happiness is our number one priority! Our fantastic team of UK-based sales agents, support centre staff and technical experts ensure our customers love using our services.

Benefits

• Equity - yes, a real part of the company!
• 25 days holiday plus bank holidays
• Birthday Day Off
• Pension scheme that matches your contribution up to 8%
• Phone allowance
• Health care cash plan
• Cycle to work
• Employee assistance programmePPE and Uniform provided
• IT equipment provided
• Remote working
• Discounted Gym memberships
• Retail offers - discounts from recognisable brands
• Company Events
• Travel expenses paid
• Free YouFibre broadband if you are within our area, plus friends & family discount.
• Life assurance giving you cover of 4 times your basic salary
• Colleague referral scheme of £500
• Continuous development and long-term career prospects