Field Service Engineer (Plant Machinery)

Questech Recruitment Ltd; Tyseley; On-site; GBP 80,000 - 100,000; Full time

Job summary

A machinery support firm is seeking an experienced Field Service Engineer to provide onsite customer support for heavy plant machinery in Tyseley. Responsibilities include diagnosing technical problems, servicing machines, and maintaining customer relationships. The role offers a competitive salary of £18.00 - £20.00 per hour, plus overtime, with various benefits provided, including a company van and incentives for positive feedback.

Benefits

Company van

Overtime pay

Positive feedback incentives

Yearly nominations awards

Qualifications

• Experience servicing heavy tracked plant machines.
• Ability to diagnose technical problems while working on heavy machinery.
• Comfortable with heavy lifting.

Responsibilities

• Investigate and resolve technical problems with equipment.
• Service machines both on and off site.
• Complete paperwork and timesheets promptly.
• Develop good working relationships with customers.

Skills

Mechanical aptitude

Customer awareness

Problem-solving

Independence

Proficiency with MS Office

Job description

Overview

Our client is a well established and successful company. They are looking for an experienced Field Service Engineer to provide onsite customer support to their range of heavy plant machinery within the region, with a primary focus on keeping the machinery in peak operating condition through scheduled maintenance, repairs and inspections.

Key Responsibilities

• Investigate, diagnose and resolve customer reports of technical problems with equipment
• Service a wide variety of machines both on and off site
• Ability to work independently to troubleshoot and solve problems
• Complete job cards to a high standard promptly and within a given timeframe
• Complete paperwork and timesheets in a timely manner
• Request parts efficiently and effectively
• Good customer service skills
• Develop and maintain good working relationships with internal and external customers
• Supervise Apprentices, when required, to ensure that a high quality of work and safe working procedures are maintained
• Ensure compliance with relevant procedures when repairing and inspecting equipment
• Ensure work/personal equipment complies with all safety standards
• Present a professional image at all times
• Take responsibility for health and safety of self, colleagues and customers in line with the Company Health and Safety Policy
• All Engineers must ensure that their own tools and equipment are safe and legal to use

Qualifications / Requirements

• You have experience of servicing a wide range of heavy tracked plant machines
• Solid mechanical aptitude
• The ability to investigate & diagnose technical problems, which involve climbing on top & underneath the heavy plant machinery
• You are comfortable with heavy lifting
• Ability to work effectively on you own
• Proficiency with MS Office
• Interpersonal relationships / Customer awareness / Commercial awareness
• Ability to work without supervision
• This role would suit someone with previous experience in a similar role, such as a Hydraulics Engineer / Field Service Technician / Forklift Truck Technician / FLT Engineer / HGV Technician / HGV Engineer / HGV Mechanic / Mechanical Fitter / Plant Fitter / Plant Mechanic / Field Service Technician / JCB Engineer / JCB Technician / JCB Mechanic / External Service Engineer / Mobile Service Technician / Plant Fitter / Mechanical Fitter / Plant Maintenance Engineer / etc

Salary & Benefits

• Company Van is provided
• Salary: £18.00 - £20.00 per hour + Overtime, paid at time and a half + Many benefits.
• Salary is paid door to door is paid under certain circumstances.
• Positive Feedback incentive, 5 pieces of positive feedback will give you a £25.00 Amazon voucher.
• Employees employee - Yearly nominations with £1000 for the winner, £500 for second, £250 for third.

Hours

Hours of work: 40 hours a week