Field Service Engineer (North West, UK)

Videojet Technologies; Amersham; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Salary + commission

Company pension

Company car

25 days holiday

Income protection

Healthcare

Onboarding training

Career development

Referral program

Maternity/paternity pay

Employee assistance

Job summary

Videojet Technologies, part of Veralto, seeks a Field Service Engineer to install, maintain, and service Videojet equipment at customer sites across the North of the UK. The role involves travelling from home to sites, with occasional overnight stays and 1–2 hour travel times.

You will troubleshoot, install new equipment, and support customers to keep production lines running efficiently. A valid driving licence and strong customer focus are essential.

Qualifications

• Experience in field service or technical service roles within an electrical, mechanical, or electromechanical engineering environment.
• Strong electromechanical troubleshooting skills in industrial or production environments.
• Valid driving licence and willingness to travel extensively across the assigned territory.
• Ability to work independently while managing multiple service tasks and customer needs.

Responsibilities

• Installing and commissioning Videojet equipment at customer sites.
• Performing maintenance, servicing, and troubleshooting on installed equipment.
• Supporting product demonstrations and trials alongside the sales team.
• Building strong customer relationships through excellent service and technical support.
• Identifying improvement opportunities or service needs during customer visits.
• Managing service cases from diagnosis through resolution with a strong sense of ownership.

Skills

Electromechanical troubleshooting

Field service experience

Driving licence

Independent work

Travel readiness

Education

Electrical engineering background

Job description

• Doing meaningful work that makes an everyday impact on the world around you.
• Growing your expertise and expanding your skillset with every project.
• Thriving in a supportive team environment that inspires you to strive for excellence.

Imagine yourself…

It’s all possible with a role at Videojet, a Veralto company. You have likely purchased or used a product touched by Videojet Technologies this week—after all, Videojet is a world leader in the product identification market, providing in-line printing, coding and marking products, consumables, and software solutions. Videojet’s technologies play a critical role in ensuring the safety and authenticity of products sold across the globe in the food, beverage, pharmaceutical, and industrial marketplaces.

As part of the Videojet team and the broader Veralto network, you’ll work with products that make an everyday impact on the world around you—and along the way, you’ll have opportunities to make your mark on our business and your career with ongoing opportunities to deepen your skillset and pursue your ambitions.

Learn about our leading portfolio of innovative products here! (https://cdn.videojet.com/U309KOI6/as/vvpm76xpvfqj3kgchf7khbnz/vf-history-of-videojet-innovation-us)

We offer

• Competitive salary with commission scheme and annual salary review
• Company pension scheme
• Company car or van
• 25 days holiday plus public holidays
• Income Protection & Life Assurance
• BUPA & SimplyHealth healthcare
• Professional onboarding and training programs
• Career coaching and development opportunities
• Attractive employee referral programme
• Enhanced maternity & paternity pay
• Employee Assistance Program (legal, financial, and counselling support)

Reporting to the Field Service Manager, the Field Service Engineer is responsible for installing, maintaining, and servicing Videojet equipment at customer sites across North of the UK. This is a customer-facing field role where you will troubleshoot technical issues, install new equipment, and support customers to ensure their production lines operate efficiently. You will also collaborate with internal teams to identify opportunities that improve customer performance and satisfaction. This role is ideally based in North West (Manchester), with flexibility to travel widely across the territory. This role involves regular travel across the region. Engineers typically start their day from home and travel to customer sites, with average travel times of 1–2 hours each way depending on location. Occasional overnight stays may be required depending on customer needs.

In this role, a typical day will look like:

• Installing and commissioning Videojet equipment at customer sites
• Performing maintenance, servicing, and troubleshooting on installed equipment
• Supporting product demonstrations and trials alongside the sales team
• Building strong customer relationships through excellent service and technical support
• Identifying improvement opportunities or service needs during customer visits
• Managing service cases from diagnosis through resolution with a strong sense of ownership

The essential requirements of the job include:

• Experience in field service or technical service roles within an electrical, mechanical, or electromechanical engineering environment
• Strong electromechanical troubleshooting skills in industrial or production environments
• Valid driving licence and willingness to travel extensively across the assigned territory
• Ability to work independently while managing multiple service tasks and customer needs
• Experience with industrial coding and marking technologies (CIJ, laser coding, labeling, or similar systems) would be advantageous but is not essential.

Videojet is proud to be part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 17,000 associates, you become part of a culture where purpose meets possibility—where the work you do has an everyday impact on the resources and essentials we all rely on. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.