Field Service Engineer (m/f/d)

SCIENION; Portsmouth; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading life sciences company in the UK is seeking a Field Service Engineer to provide technical support and maintenance for innovative life science systems. The role involves extensive travel within the UK and Ireland, ensuring customer satisfaction through technical problem-solving and training. Candidates should have an Engineering degree, over 3 years of relevant experience, and strong communication skills. Competitive salary and hybrid working options are offered.

Benefits

Competitive salary

Company pension

24 days holiday plus statutory holidays

Cycle to work scheme

Qualifications

• 3+ years of experience in a related field or in-house service required.
• Experience in a life sciences work environment.
• Must have a UK driving licence and access to a car.

Responsibilities

• Analyze, identify, and resolve malfunctions in applications and systems.
• Assist customers with complex technical issues.
• Perform annual preventive maintenance inspections and on-site repairs.
• Conduct internal and external user training to increase knowledge.

Skills

Technical problem solving

Strong communication skills

Customer interaction

Fluent English

Education

Degree in Engineering or comparable qualification

Job description

Your mission

We are seeking a highly motivated Field Service Engineer to join our team, where you will have the exciting opportunity to work with cutting‑edge Scienion and Cellenion technology for various applications, including microarrays, biosensors, microneedling, and single‑cell dispensing, amongst other innovative applications. This is a field‑based position, with extensive travel in the UK and Ireland but be able to support in other regions when required.

Your responsibilities

In this exciting position, you will be the technical interface between our customers and our internal development team. You will ensure that our innovative life science systems are used optimally and continuously improved.

• Technical problem solving: You will analyze, identify, and resolve malfunctions in applications and systems.
• Second‑ and third‑level support: You will assist our customers with complex technical issues.
• Error analysis & optimization: You will continuously investigate and improve customer applications to ensure the highest quality.
• Maintenance & repair: You will perform annual PMIs (preventive maintenance inspections) and on‑site repairs.
• Training & education: You will conduct internal and external user training and machine training to increase knowledge and productivity.
• Documentation: You create and maintain technical documentation, error logs, user manuals, and ISO documents.
• Customer communication: You process support cases via our help desk ticketing system and actively seek feedback to continuously improve our products.
• Quotation preparation: You prepare technical quotations and send them to our customers.
• Travel within the territory as needed. Overnight travel is approximately 50% as required.

Your profile

You enjoy solving technical challenges and working closely with customers and colleagues.

• A degree in Engineering or a comparable qualification
• 3+ years of experience in a related field or in‑house service required
• Fluent English is required. Additional European languages are an advantage
• Experience in a life sciences work environment
• Willingness to travel more than 60% of the time
• Must have a UK driving licence and access to a car
• Strong communication skills and enjoyment of interacting with customers
• Team spirit, initiative, and a solution‑oriented approach to work.

We provide

• Competitive salary
• Company pension
• 24 days holiday plus statutory holidays
• Cycle to work scheme
• Hybrid working

About Us

SCIENION’s mission is to empower the development of innovative, reliable, and cost‑efficient diagnostic and bioanalysis workflows. With headquarters in Berlin (Germany) and subsidiaries in Phoenix, Arizona (USA), Portsmouth (UK), Lyon (France), and Shanghai (China), our 140 employees, while culturally diverse, are united by their passion for best‑in‑class solutions for this dynamic market. At the same time, we are supported by the BICO group, the world’s leading bioconvergence company, adding strength and efficiency to our business. Since 2001, we have grown as a renowned specialist in precision liquid handling, enabling applications from research to high‑throughput production of assays in diagnostics and life sciences. Our cellular products, sold under the Cellenion brand, provide solutions for single cell and 3D cellular model analysis, helping researchers globally to move biological science forward, and make us global leaders in the field of single cell proteomics.