Field Service Engineer – London and South Region

Roche; Greater London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading healthcare technology firm is seeking a Field Service Engineer for London and the South region. The role involves maintaining and supporting high-value medical equipment, diagnosing issues, and providing customer training. Previous field service experience is essential. Join a purpose-driven organization focused on innovation and improving patient care. The position offers a full-time employment contract with opportunities for professional growth.

Qualifications

• Experience in biomedical industrial automation, aerospace, or related fields.
• Previous field service experience with high-value capital equipment.
• Strong diagnostic skills from component-level troubleshooting to system-level.

Responsibilities

• Diagnose, repair, and maintain systems across London and South England.
• Carry out installation and support for Roche products.
• Provide customer training for effective equipment use.

Skills

MobileIron

Robotics

Field Service

Mechanical Knowledge

Sonography

IP Networking

Schematics

Mechanical Engineering

Medical Imaging

Human Resources

Programmable Logic Controllers

Troubleshooting

Education

Engineering or electrical qualification

Job description

The Position

Field Service Engineer London and South Region

The Opportunity

Are you ready to take on a role where the work you do truly makes a difference to patients lives? As a Field Service Engineer with Roche Diagnostics youll be at the forefront of maintaining and supporting our world-class medical equipment across London and the South region of the UK.

Youll play a vital role in ensuring healthcare providers can deliver the best care possible by keeping our diagnostic systems running smoothly. From installations and preventative maintenance to troubleshooting and customer training your expertise will help healthcare teams deliver results that patients rely on every day.

With exciting product launches and ongoing investment in R&D this is your chance to be part of a progressive high-tech business that values innovation collaboration and continuous improvement.

Who You Are

Youre an experienced and motivated engineer who enjoys solving complex problems and working hands-on with high-value capital equipment. You thrive on building strong customer relationships and take pride in representing a trusted global brand in the field.

What Youll Do

• Diagnose repair and maintain electro-mechanical fluidic and electronic systems across London and the South England region.
• Carry out preventative corrective modification installation and out-of-hours support for a range of Roche products.
• Deliver both on-site and office-based customer training to ensure effective equipment use.
• Support new product launches and help grow key business accounts across your territory.
• Collaborate with the Regional Technical Manager and wider Technical Services team to deliver exceptional service.
• Represent Roche with professionalism and integrity at customer sites across the region (with occasional UK travel).

What You Bring

• An engineering or electrical qualification ideally with experience in biomedical industrial automation aerospace or related fields.
• Previous field service experience with high-value capital equipment.
• Strong diagnostic skills from component-level troubleshooting through to system-level expertise.
• Excellent communication skills and the ability to build trusted long-term customer relationships.
• Flexibility and willingness to travel within the South region (and occasionally across the UK).

Join us and be part of a purpose-driven organisation where your expertise helps healthcare professionals do now what patients need next.

Who we are

A healthier future drives us to innovate. Together more than 100000 employees across the globe are dedicated to advance science ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities foster creativity and keep our ambitions high so we can deliver life-changing healthcare solutions that make a global impact.

Lets build a healthier future together.

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities duties and skills required of personnel so classified. Furthermore they do not establish a contract for employment and are subject to change at the discretion of Roche Products Ltd. At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race religion or belief sex gender reassignment sexual orientation marriage and civil partnership pregnancy and maternity disability or age. We recognise the importance of flexible working and will review all applicants requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work.

Key Skills

• MobileIron
• Robotics
• Field Service
• Mechanical Knowledge
• Sonography
• IP Networking
• Schematics
• Mechanical Engineering
• Medical Imaging
• Human Resources
• Programmable Logic Controllers
• Troubleshooting

Employment Type : Full-Time

Experience : years

Vacancy : 1