Field Service Engineer - IT Support

A&O IT Group; Stoke-on-Trent; On-site; GBP 28,000 - 38,000; Full time

Job summary

A global IT services company is seeking a support engineer in Stoke-on-Trent. You will provide break/fix support for printers and laptops, diagnose repairs, and deliver desk side support for Windows-based systems. The ideal candidate has proven hands-on experience with repair and customer-facing roles. The position requires a full UK driving license and the legal right to work in the UK.

Benefits

Work vehicle and fuel costs provided

Qualifications

• Experience as a printer and MFP engineer, including repair to board level.
• Ability to repair laptops and desktops to board level, vendor certifications are advantageous.
• Hands-on experience providing desk side support for Windows environments.

Responsibilities

• Provide break/fix support for printers, MFPs, laptops, and desktops.
• Diagnose and repair devices to board level.
• Deliver Level 1 desk side support for Windows-based systems.

Skills

Printer and MFP repair experience

Windows support experience

Strong problem-solving skills

Excellent communication skills

Tools

Vendor certifications (Lenovo, HP, Dell)

Job description

LOCATION: Stoke on Trentand surrounding area

Work vehicle and fuel costs are provided.

Key Responsibilities

• Provide break/fix support for printers, MFPs, laptops, desktops, and associated hardware.
• Diagnose and repair devices to board level with accuracy and efficiency.
• Deliver Level 1 desk side support for Windows-based systems.
• Perform hands-and-feet network support, including troubleshooting connectivity issues, replacing equipment, and assisting remote teams with escalations.
• Maintain accurate records of work completed, parts used, and updates in service systems.
• Ensure excellent customer service and communication at all times.
• Travel to various customer locations across the UK as required.

Must Haves

• Full UK driving licence with no more than 6 penalty points.
• Legal right to work in the UK.
• No restrictions that would preclude gaining UK Security Clearance (SC).
• Flexibility to work variable start and finish times depending on business needs.

Skills & Experience

• Proven experience as a printer and MFP engineer, including repair to board level.
• Demonstrated ability to repair laptops and desktops to board level; vendor certifications highly advantageous (e.g., Lenovo, HP, Dell).
• Hands‑on experience providing desk side support (L1) for Windows environments.
• Experience with hands‑and‑feet network support, including replacing switches, patching, and hardware swaps.
• Strong problem‑solving skills and ability to work independently.
• Excellent communication and customer‑facing skills.

Desirable

• Vendor certifications (Lenovo, HP, Dell, Canon, Ricoh, etc.).
• Experience working in field service roles covering multiple customer sites.

ABOUT US:

A&O IT Group is an award‑winning, fast‑growth, global IT services and cyber security consultancy operating in over 130 countries. A&O IT Group is proud to sit within the Stock Exchange's Top 1000 most inspirational companies in the UK.