Field Service Engineer - IT Support

A&O IT Group; Peterborough; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading IT services company is looking for a Field Service Engineer in Peterborough. You will provide support for printers, laptops, and desktops while ensuring excellent customer service. The ideal candidate has proven experience in IT support and holds relevant vendor certifications. Flexibility to travel across the UK is required, along with a full UK driving license.

Benefits

Work vehicle and fuel costs provided

Qualifications

• Proven experience as a printer and MFP engineer, including repair to board level.
• Demonstrated ability to repair laptops and desktops to board level.
• Hands-on experience providing desk-side support (L1) for Windows environments.

Responsibilities

• Provide break/fix support for printers, MFPs, laptops, desktops, and associated hardware.
• Diagnose and repair devices to board level with accuracy and efficiency.
• Deliver Level 1 desk-side support for Windows-based systems.

Skills

Printer and MFP engineer experience

Repair laptops and desktops

Desk-side support for Windows

Network support experience

Problem-solving skills

Communication skills

Tools

Vendor certifications (Lenovo, HP, Dell)

Job description

Location: Peterborough and surrounding area

Work vehicle and fuel costs are provided.

Key Responsibilities

• Provide break/fix support for printers, MFPs, laptops, desktops, and associated hardware.
• Diagnose and repair devices to board level with accuracy and efficiency.
• Deliver Level 1 desk-side support for Windows-based systems.
• Perform hands-and-feet network support, including troubleshooting connectivity issues, replacing equipment, and assisting remote teams with escalations.
• Maintain accurate records of work completed, parts used, and updates in service systems.
• Ensure excellent customer service and communication at all times.
• Travel to various customer locations across the UK as required.

Must Haves

• Full UK driving licence with no more than 6 penalty points.
• Legal right to work in the UK.
• No restrictions that would preclude gaining UK Security Clearance (SC).
• Flexibility to work variable start and finish times depending on business needs.

Skills & Experience

• Proven experience as a printer and MFP engineer, including repair to board level.
• Demonstrated ability to repair laptops and desktops to board level; vendor certifications highly advantageous (e.g., Lenovo, HP, Dell).
• Hands‑on experience providing desk side support (L1) for Windows environments.
• Experience with hands‑and‑feet network support, including replacing switches, patching, and hardware swaps.
• Strong problem‑solving skills and ability to work independently.
• Excellent communication and customer‑facing skills.

Desirable

• Vendor certifications (Lenovo, HP, Dell, Canon, Ricoh, etc.).
• Experience working in field service roles covering multiple customer sites.

ABOUT US

A&O IT Group is an award‑winning, fast‑growth, global IT services and cyber security consultancy operating in over 130 countries. A&O IT Group is proud to sit within the Stock Exchange's Top 1000 most inspirational companies in the UK.