Field Service Engineer - IT Support

A&O IT Group; Colchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading IT services company is seeking a Printer and MFP Engineer for a field-based role across Chelmsford, Colchester, and surrounding areas. You will provide break/fix support for printers and related hardware, diagnose and repair devices to board level, and deliver Level 1 desk side support for Windows environments. The ideal candidate should have proven experience in hardware repairs, a full UK driving license, and the ability to work independently while ensuring excellent customer service. This is a 6-month rolling contract.

Qualifications

• Full UK driving licence with no more than 6 penalty points.
• Legal right to work in the UK.
• Flexibility to work variable hours based on business needs.

Responsibilities

• Provide break/fix support for various hardware.
• Diagnose and repair devices to board level.
• Deliver Level 1 desk side support for Windows systems.
• Troubleshoot connectivity issues.

Skills

Printer and MFP repair

Desktop support

Problem solving

Customer service

Tools

Windows environments

Networking equipment

Job description

Chelmsford/Colchester and surrounding area field based role.

6 month rolling contract

Key Responsibilities

• Provide break/fix support for printers, MFPs, laptops, desktops, and associated hardware.
• Diagnose and repair devices to board level with accuracy and efficiency.
• Deliver Level 1 desk side support for Windows-based systems.
• Perform hands‑and‑feet network support, including troubleshooting connectivity issues, replacing equipment, and assisting remote teams with escalations.
• Maintain accurate records of work completed, parts used, and updates in service systems.
• Ensure excellent customer service and communication at all times.
• Travel to various customer locations across the UK as required.

Must Haves

• Full UK driving licence with no more than 6 penalty points.
• Legal right to work in the UK.
• No restrictions that would preclude gaining UK Security Clearance (SC).
• Flexibility to work variable start and finish times depending on business needs.

Skills & Experience

• Proven experience as a printer and MFP engineer, including repair to board level.
• Demonstrated ability to repair laptops and desktops to board level; vendor certifications highly advantageous (e.g., Lenovo, HP, Dell).
• Hands‑on experience providing desk side support (L1) for Windows environments.
• Experience with hands‑and‑feet network support, including replacing switches, patching, and hardware swaps.
• Strong problem‑solving skills and ability to work independently.
• Excellent communication and customer‑facing skills.

Desirable

• Vendor certifications (Lenovo, HP, Dell, Canon, Ricoh, etc.).
• Experience working in field service roles covering multiple customer sites.

ABOUT US:

A&O IT Group is an award‑winning, fast‑growth, global IT services and cyber security consultancy operating in over 130 countries. A&O IT Group is proud to sit within the Stock Exchange's Top 1000 most inspirational companies in the UK.