Field Service Engineer in Stirling

Energy Jobline CVL; Stirling; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading energy service provider in the UK is seeking a Service Engineer to provide exceptional support to customers. Responsibilities include conducting service visits, fault diagnosis, and equipment training. The ideal candidate should have experience with MFD printers and strong customer service skills. This fully remote position offers flexible working options and a comprehensive benefits package.

Benefits

Flexible working options

33 days holiday

Pension scheme

Cycle2work scheme

Employee discounts

Qualifications

• Experience as an engineer on MFD printers.
• Ability to network devices and set up scanning functions.
• Previous customer-facing experience in a target-driven environment.

Responsibilities

• Conduct service visits to address calls and maintain service standards.
• Respond promptly to repair requests for business equipment.
• Perform fault diagnosis and repairs effectively.

Skills

Service support

Fault diagnosis

Customer service

IT knowledge

MFD printers

Job description

Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide.

We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.

About Us

With 30 years of industry expertise, Apogee supports organisations of all sizes and sectors by streamlining their IT needs through a single point of contact.

As an independent subsidiary of HP Inc, we have the advantage of being part of one of the world’s leading technology companies, with instant access to the latest innovation supported by our market‑leading service operations.

Our core values – Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility – shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships, and promoting an inclusive environment.

Our culture allows you to innovate and develop your career with the support of an expanding corporate organisation. We are looking for inspiring and pioneering individuals who want to make a difference in their careers and in the world around them.

At Apogee Corporation, we believe that true innovation flourishes when everyone is free to be their authentic selves. As an Equal Opportunity Employer, we are committed to creating an inclusive environment where every unique perspective is valued and celebrated.

We have been awarded the “Customer Experience Foundation Membership” showing our commitment to excellent customer service.

Job Details

We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include:

• Conducting service visits to address reported calls and maintain high standards of professional service support.
• Responding promptly to customer service requests for the repair of business equipment.
• Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement.
• Carrying out preventative maintenance as per manufacturer guidelines and service management recommendations.
• Communicating effectively with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post‑service.
• Installing equipment sold by the company and ensuring optimal performance to customer satisfaction.
• Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors.
• Managing inventory of spare parts and consumables effectively to support service operations.

A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one‑hour lunch break. This role is fully remote and home‑based. Attendance at our offices is required periodically for team meetings and training.

Skills and Experience Required

• Experience as an engineer on MFD printers.
• IT knowledge with the ability to network devices and to set up scanning functions.
• The ability to provide first class customer service with previous customer‑facing experience.
• Experience of working in a target‑driven environment.
• To be smart and presentable at all times.
• Willingness to undertake training on new product lines, such as laptops and PCs.

Benefits

• Flexible working options.
• 33 days holiday including bank holidays.
• Holiday purchase scheme.
• Enhanced family friendly benefits (maternity, adoption, paternity and IVF).
• 2 paid days off per year for voluntary work to support local communities.
• Staff Reward Scheme.
• Pension scheme.
• Life assurance 4× salary.
• Sponsorship for professional development and memberships.
• Employee Assistance Programme, including access to a virtual GP and financial well‑being support.
• Mental health first aider support programme.
• Cycle2work scheme.
• Discounted gym membership.
• Eye care voucher scheme.
• Free flu vaccinations.
• Employee social events and recognition activities throughout the year.
• HP Employee discount programmes.
• Mobile phone discounts.

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.