Field Service Engineer in Southampton

Energy Jobline ZR; Southampton; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

A leading amusement company is seeking a Field Service Engineer to maintain and service arcade equipment across various locations. Ideal candidates should have experience in field service engineering, strong customer service skills, and the ability to work independently. The role offers a competitive salary of £28k - £34k, benefits such as performance bonuses, a company car, and clear career development opportunities.

Benefits

Performance-based bonus

Pension contribution

Career progression opportunities

Company car including personal use

Qualifications

• Experience in servicing arcade equipment or a similar engineering role.
• Hands-on experience with equipment installation, servicing, and repair.
• Ability to manage multiple tasks and work flexible hours.

Responsibilities

• Install, maintain, and service arcade equipment at various locations.
• Conduct network diagnostics and ensure machines run smoothly.
• Perform preventative maintenance and adhere to safety standards.
• Respond to maintenance requests to minimize machine downtime.

Skills

Field Service Engineering experience

Customer service skills

Problem-solving skills

Ability to work independently and as part of a team

Job description

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Job Description

Are you passionate about the world of arcade gaming?

Right Now Group is partnering with a well-known company in the amusement industry, known for its top-tier arcade machines and innovative gaming solutions.

Due to continued growth, they are now looking for an Arcade Engineer to join their Field Service Engineering team. This is a fantastic opportunity for someone with experience in servicing arcade equipment or a similar field‑based engineering role.

If you are an engineer seeking a company that offers clear career progression? With a structured tier system in place for all engineers, this is the perfect opportunity to take your career to the next level.

IMPORTANT: A company vehicle will be provided – all applicants must hold a valid driver's license due to the nature of the role.

Job Title: Field Service Engineer

Weekly Hours: 40 hours (Shift pattern includes weekends and public holidays)

Salary: £28k - £34k with up to a 7.5% bonus and vehicle including personal use

Role Type: Full‑Time Permanent

Location: Field‑based - covering various locations across Reading, Bracknell and Basingstoke, Oxford, Swindon, Slough

Key Responsibilities of an Arcade Engineer:

• Install, maintain, and service arcade equipment at multiple locations.
• Conduct network diagnostics and ensure machines are running smoothly for maximum revenue.
• Perform regular preventative maintenance and PAT testing to ensure machines meet safety standards.
• Manage and restock merchandise for select machines.
• Follow all Health & Safety regulations to ensure safe working conditions.
• Work closely with internal teams to manage parts, stock, and redemption tickets efficiently.
• Respond to reactive maintenance requests and ensure minimal downtime for machines.
• Be part of an on‑call rota for out‑of‑hours maintenance when required.
• Able to handle heavy lifting and work in confined spaces.

Desirable Experience:

• Previous experience in a Field Service Engineering or Technician role, preferably within the arcade or amusement machine industry, alternatively bowling or white goods.
• Hands‑on experience with arcade equipment installation, servicing, and repair.
• Strong customer service skills and the ability to build good relationships with clients.
• A flexible approach to working hours, including weekends and public holidays.
• Problem‑solving skills and the ability to manage multiple tasks and deadlines.
• Ability to work independently as well as part of a team.

Benefits:

• Performance‑based bonus up to 7.5%, increasing to 10% after your first year.
• £350 bonus for perfect attendance increasing to £500 in year 2.
• 5% pension contribution.
• Excellent career progression opportunities with a clear development path to help you grow within the company.
• Company car including personal use.

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.