Field Service Engineer in Inverness

Energy Jobline CVL; Inverness; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading service provider is seeking a skilled Service Engineer to deliver exceptional support to customers in Inverness and Northern Scotland. This role involves conducting service visits and repairs, communicating effectively with clients, and managing inventories. Ideal candidates have proven experience with MFD printers and strong customer service skills. A commitment to professional appearance and a willingness to train on new products is essential.

Benefits

Flexible working options

33 days holiday

Holiday purchase scheme

Enhanced family-friendly benefits

2 paid days for voluntary work

Staff Reward Scheme

Pension scheme

Life assurance 4× salary

Professional development sponsorship

Employee Assistance Programme

Mental health first aider support

Cycle2work scheme

Discounted Gym Membership

Eye care voucher scheme

Free flu vaccinations

Employee social events

HP Employee discount programmes

Mobile phone discounts

Qualifications

• Must have worked as an engineer on MFD printers.
• Ability to network devices and set up scanning functions.
• Experience in customer-facing roles required.
• Previous experience in a target-driven environment is needed.
• Professional appearance is essential.
• Willingness to undergo training on new product lines.

Responsibilities

• Conduct service visits to maintain high standards.
• Respond promptly to customer service requests.
• Perform fault diagnosis and effective repairs.
• Carry out preventative maintenance as recommended.
• Communicate effectively with customers and provide detailed reports.
• Install equipment and ensure optimal performance.
• Provide training and guidance to customers.
• Manage inventory of spare parts for service operations.

Skills

MFD printers experience

IT knowledge for networking

First-class customer service

Target-driven environment experience

Professional appearance

Willingness for training

Job description

JOB DETAILS

This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent and unspent convictions, cautions, reprimands, and final warnings that are not protected under the Exceptions Order 1975. Any offer of employment will be conditional upon a satisfactory DBS certificate and a risk assessment of any disclosed information. We are committed to fair recruitment and will consider disclosed information on a case‑by‑case basis, in line with our policy on the recruitment of ex‑offenders.

Location: Inverness and Northern Scotland

We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base.

• Conducting service visits to address reported calls and maintain high standards of professional service support.
• Responding promptly to customer service requests for the repair of business equipment.
• Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement.
• Carrying out preventative maintenance as per manufacturer guidelines and service management recommendations.
• Communicating effectively with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post‑service.
• Installing equipment sold by the company and ensuring optimal performance to customer satisfaction.
• Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors.
• Managing inventory of spare parts and consumables effectively to support service operations.

A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one‑hour lunch break. This role is fully remote at client sites; attendance at our offices is required periodically for team meetings and training.

SKILLS AND EXPERIENCE REQUIRED

• It is essential that you have worked as an engineer on MFD printers.
• IT knowledge with the ability to network devices and to set up scanning functions.
• The ability to provide first‑class customer service with previous customer‑facing experience.
• Experience of working in a target‑driven environment.
• To be smart and presentable at all times.
• Willing to undertake training on new product lines, such as laptops and PCs.

BENEFITS

• Flexible working options.
• 33 days holiday including bank holidays.
• Holiday purchase scheme.
• Enhanced family‑friendly benefits (maternity, adoption, paternity and IVF).
• 2 paid days off per year for voluntary work to support our local communities.
• Staff Reward Scheme.
• Pension scheme.
• Life assurance 4× salary.
• Sponsorship for professional development and memberships.
• Employee Assistance Programme, including access to a virtual GP and financial wellbeing support.
• Mental health first aider support programme.
• Cycle2work scheme.
• Discounted Gym Membership.
• Eye care voucher scheme.
• Free flu vaccinations.
• Employee social events and recognition activities throughout the year.
• HP Employee discount programmes.
• Mobile phone discounts.

EEO STATEMENT

Apogee Corporation is dedicated to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. We welcome applicants from all backgrounds and are open to discussing flexible working arrangements. We actively support work‑life balance and encourage candidates to share any flexibility requirements, which we will do our best to accommodate where possible within the needs of the role and the business. If flexibility is important to you, please include this information in the salary section of your application, after stating your salary expectations, so we can discuss it early in the process.

If you have a health condition and require any reasonable adjustments during the application or recruitment process, please contact us on [contact information pending].

If you are interested in applying for this job, please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.