Field Service Engineer in EH1, Roxburgh's Court, City of Edinburgh

Energy Jobline CVL; City of Edinburgh; On-site; GBP 31,000 - 38,000; Full time

Job summary

A leading coffee industry brand in Edinburgh is seeking a Coffee Field Service Engineer. The role involves repairing and maintaining coffee equipment to ensure high quality and customer satisfaction. Responsibilities include fault diagnosis, proactive communication with the call centre, and adherence to health and safety procedures. Candidates must have strong problem-solving skills and a passion for customer service.

Benefits

Company vehicle

25 days holiday

Pension

Other company benefits

Qualifications

• Passion for customer service and a confident, well-presented individual.
• Excellent understanding of coffee quality and associated equipment.
• Strong problem-solving skills with an electrical/mechanical background.

Responsibilities

• Perform repairs and preventive maintenance on coffee equipment.
• Ensure equipment is set up to provide consistent coffee quality.
• Complete all necessary online job sheets and documentation.

Skills

Customer service

Problem-solving

Electrical background

Mechanical background

Computer literate

Job description

Coffee Field Service Engineer

Location: Edinburgh

Salary: Up to £37,500 per annum + additional remuneration for weekend work, vehicle, pension and other benefits. Hours: 7 am – 4 pm (leave at 7, return at 4).

We are seeking a coffee field service engineer to join a leading coffee industry brand. The role involves performing repairs and preventive maintenance on coffee equipment, ensuring high quality coffee and customer satisfaction.

Responsibilities

• Carry out a broad range of coffee equipment repair and preventive maintenance tasks, from fault finding to diagnosis, ensuring equipment is left in good working order.
• Ensure equipment is set up according to agreed specifications to provide consistent coffee quality.
• Work proactively with the central call centre, taking day-to-day instructions and keeping customers informed.
• Comply with on-site arrival procedures and seek permission to commence work.
• Adhere to health and safety procedures, undertaking risk assessments and reporting any risks.
• Complete all necessary online job sheets, time sheets and supporting documentation before leaving premises.
• Keep all tools, equipment and vehicles supplied by the company in good working order and report faults.
• Provide agreed spare parts stock via hand‑held unit, invoicing customers and maintaining inventory.

Knowledge, Skills & Experience

• Passion for customer service and a confident, well‑presented individual.
• Excellent understanding of coffee quality and associated equipment.
• Strong problem‑solving skills with an electrical/ mechanical background.
• Computer literate and possessing a clean driving licence.
• Self‑motivated with a flexible approach to location and hours; required to work 1 in 4 weekends.
• Mechanical experience and knowledge, UK driving licence.

Other benefits: Company vehicle, 25 days holiday, pension and other company benefits.

Energy Jobline wishes you the very best of luck in your next career move.