Field Service Engineer in Edinburgh

Energy Jobline CVL; City of Edinburgh; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading energy services company is looking for a skilled Service Engineer to provide exceptional service support across central Scotland. Responsibilities include conducting service visits, performing fault diagnosis, and maintaining customer satisfaction. Essential skills include experience with MFD printers and strong IT knowledge. This fully remote role requires occasional office attendance for meetings and training.

Benefits

Flexible working options

33 days holiday including bank holidays

Enhanced family friendly benefits

Pension scheme

Life assurance

Employee Assistance Programme

Discounted Gym Membership

Qualifications

• Experience as an engineer with MFD printers is essential.
• Ability to network devices and set up scanning functions is required.
• Customer-facing experience with a focus on first-class service.
• Experience working in a target-driven environment is crucial.

Responsibilities

• Conduct service visits to address customer calls.
• Perform fault diagnosis and implement repairs.
• Carry out preventative maintenance as per guidelines.
• Communicate effectively with customers on service reports.

Skills

MFD printer experience

IT knowledge with networking

Customer service experience

Target-driven work style

Smart appearance

Willingness to learn new product lines

Job description

Energy Jobline

Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide.

We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.

About Us

With 30 years of industry expertise, Apogee supports organisations of all sizes and sectors by streamlining their IT needs through a single point of contact.

As an independent subsidiary of HP Inc, we have the advantage of being part of one of the world’s leading technology companies, with instant access to the latest innovation all supported by our market leading service operations.

Our core values – Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility – shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting and .

Our culture allows you to innovate and develop your career with the support of an expanding corporate and progressive organisation. We are looking for inspiring and pioneering individuals, who want to make a difference in their careers as well as in the world around them. We are proud of all our employees, who are at the heart of what we do. If you become part of our journey, everything is possible, and the opportunities are endless.

At Apogee Corporation, we believe that true innovation flourishes when everyone is free to be their authentic selves. As an Equal Opportunity Employer, we are committed to creating an inclusive environment where every unique perspective is valued and celebrated. We draw on the richness of our —across , , , expression, , , disabilities, , and beliefs—because we know that our collective strength lies in our . Here, your individuality drives our shared success, and we actively encourage you to bring your whole self to Apogee.

Job Details

This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent and unspent convictions, cautions, reprimands, and final warnings that are not protected under the Exceptions Order 1975. Any offer of employment will be conditional upon a satisfactory DBS certificate and a risk assessment of any disclosed information. We are committed to fair recruitment and will consider disclosed information on a case-by-case basis, in line with our policy on the recruitment of ex-offenders.

Location: Central Belt, Scotland (Glasgow to Edinburgh).

This role requires travel across central Scotland, covering areas such as Motherwell, Falkirk, Stirling, and surrounding towns.

We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include:

• Conducting service visits to address reported calls and maintain high standards of professional service support.
• Responding promptly to customer service requests for the repair of business equipment.
• Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement.
• Carrying out preventative maintenance as per manufacturer guidelines and service management recommendations.
• Communicating effectively with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post-service.
• Installing equipment sold by the company and ensuring optimal performance to customer satisfaction.
• Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors.
• Managing inventory of spare parts and consumables effectively to support service operations.

A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role is fully remote at client sites. Attendance at our offices is required periodically for team meetings and training.

Skills and Experience Required

• It is essential that you have worked as an engineer on MFD printers.
• IT knowledge with the ability to network devices and to set up scanning functions.
• The ability to provide first class customer service with previous customer facing experience.
• Experience of working in a target driven environment.
• To be smart and presentable at all times.
• Willing to undertake training on new product lines, such as Laptops and PC’s.

Benefits

• Flexible working options.
• 33 days holiday including bank holidays.
• Holiday purchase scheme.
• Enhanced family friendly benefits (maternity, adoption, paternity and IVF).
• 2 paid days off per year for voluntary work to support our local communities.
• Staff Reward Scheme.
• Pension scheme.
• Life assurance 4 x salary.
• Sponsorship for professional development and memberships.
• Employee Assistance Programme, including access to a virtual GP and financial wellbeing support.
• Mental health first aider support programme.
• Cycle2work scheme.
• Discounted Gym Membership.
• Eye care voucher scheme.
• Free flu vaccinations.
• Employee social events and recognition activities throughout the year.
• HP Employee discount programmes.
• Mobile phone discounts.

Equal Opportunity

Apogee Corporation is dedicated to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. We welcome applicants from all backgrounds and are open to discussing flexible working arrangements. We actively support work-life balance and encourage candidates to share any flexibility requirements, which we will do our best to accommodate where possible within the needs of the role and the business. If flexibility is important to you, please include this information in the salary section of your application, after stating your salary expectations, so we can discuss it early in the process.

If you have a or health condition and require any reasonable adjustments during the application or recruitment process, please contact us on

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.