Field Service Engineer - HS2

SMT Corp.; Alcester; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Health Cash Plan

24/7 GP access

Free physiotherapy support

Enhanced family leave

Enhanced sick pay

IVF support

Pension contributions matched up to 5%

Car leasing

Cycle-to-work schemes

Discounts

Job summary

SMT is seeking a Field Service Engineer to support the HS2 project across Coventry, Solihull, Warwick, Birmingham and surrounding areas. The role involves diagnostics, servicing and repairs of Volvo construction equipment, with a strong emphasis on customer service and uptime.

You will diagnose faults, perform maintenance, and work closely with customers in a field-based setting. NVQ3 in Plant Maintenance or equivalent is required, along with a valid UK driving licence and willingness to travel

Qualifications

• NVQ Level 3 in Plant Maintenance or equivalent.
• Proven experience maintaining and repairing heavy construction plant with diesel engines, hydraulics, drivetrains, electrics and diagnostic systems.
• Advanced fault-finding and problem-solving, able to work independently in the field.
• Strong communication and customer service skills with the ability to build relationships.
• Full UK driving licence and flexibility to travel, work overtime, and support customer requirements.

Responsibilities

• Carry out diagnostics, servicing, maintenance and repairs on Volvo construction equipment and other machinery.
• Identify and resolve mechanical, hydraulic, electrical, and engine faults using diagnostic tools.
• Act as the primary point of contact for customers, providing updates on status and progress.
• Complete all job documentation, inspection reports, timesheets and electronic records in real time.
• Maintain high standards of safety, professionalism, housekeeping and site procedures.

Skills

Fault-finding

Diagnostics

Diesel engines

Hydraulics

Drivetrains

Electrics

Customer communication

UK driving licence

Travel flexibility

Education

NVQ Level 3 in Plant Maintenance

Tools

Diagnostic tools

Job description

SMT is a leading full-service distribution company specializing in machinery and trucks. Our focus is on providing equipment for the construction, material handling, recycling, and transport industry. Launched in 2010, we have already obtained a significant heritage that dates back to 1946. Our mix of agility and international experience gives us the advantage of a synergetic environment. We are active in large parts of Africa, Belgium & Luxembourg, Great Britain, the Netherlands, and in US.

Job Title: Field Service Engineer - HS2

Location: HS2 Project Sites (Southern Section), Coventry, Solihull, Warwick, Birmingham and surrounding areas
Contract: Full-time, Permanent

Are you an experienced engineer with a background in construction plant, heavy equipment, agricultural machinery, HGVs, or a similar mechanical environment? We’re looking for a Field Service Engineer to support our dedicated HS2 operation, providing maintenance, diagnostics, and repair services across one of the UK’s largest infrastructure projects.

This is a field-based role supporting equipment operating on the southern section of the HS2 project. To provide the best coverage across the region, we are particularly interested in candidates based in Coventry, Solihull, Warwick, Birmingham, or the surrounding areas. You’ll be responsible for diagnosing faults, carrying out repairs and maintenance, and delivering exceptional customer service while ensuring maximum machine availability and reliability.

Please note: Applicants must hold an NVQ Level 3 (or equivalent) in Plant Maintenance, Agricultural Engineering, HGV Maintenance, or a related engineering discipline, and have experience maintaining and repairing construction plant equipment. Applications from candidates who do not meet these requirements are unlikely to be progressed.

What you’ll be doing

In this role, you’ll be responsible for servicing, maintaining, diagnosing, and repairing Volvo construction equipment operating across HS2 project sites. Working independently and directly with customers, you’ll ensure equipment is maintained to the highest standards while identifying opportunities to improve machine performance and maximise uptime.

Key responsibilities include:

• Carrying out diagnostics, servicing, maintenance, and repairs on Volvo construction equipment and other machinery.
• Identifying and resolving mechanical, hydraulic, electrical, and engine-related faults using technical expertise and diagnostic tools.
• Acting as the primary point of contact for customers, providing updates on machine status, repair progress, and recommended actions.
• Completing all job documentation, inspection reports, timesheets, and electronic records accurately and in real time.
• Maintaining high standards of safety, professionalism, housekeeping, and compliance with company and site procedures.

What you’ll need

We’re looking for a self‑motivated and customer‑focused engineer with excellent technical knowledge and a commitment to delivering outstanding service.

To be successful, you’ll have:

• NVQ Level 3 (or equivalent) in Plant Maintenance, Agricultural Engineering, HGV Maintenance, or a related engineering discipline.
• Proven experience maintaining and repairing heavy construction plant, with strong knowledge of diesel engines, hydraulics, drivetrains, electrics, and diagnostic systems.
• Advanced fault‑finding and problem‑solving skills with the ability to work independently in a field‑based environment.
• Strong communication and customer service skills, with the confidence to build effective working relationships.
• A full UK driving licence and the flexibility to travel, work overtime, and support customer requirements when needed.

What’s in it for you?

Alongside a competitive salary, we offer a comprehensive benefits package designed to support your health, wellbeing, finances, and work‑life balance.

• Health Cash Plan
• 24/7 GP access
• Free physiotherapy support
• Enhanced family leave
• Enhanced sick pay
• IVF support
• pension contributions matched up to 5%
• Car leasing and cycle‑to‑work schemes
• Access to a wide range of retail and lifestyle discounts

You’ll also benefit from our refer‑a‑friend scheme, paid volunteering day, long service awards, Christmas shutdown as part of your holiday allowance, and opportunities to get involved through our Employee Council, Social Committee, and Caring, Daring, Sharing awards programme.

• Refer‑a‑friend scheme
• Paid volunteering day
• Long service awards
• Christmas shutdown as part of your holiday allowance
• Opportunities to get involved through our Employee Council
• Opportunities to get involved through our Social Committee
• Opportunities to get involved through our Caring, Daring, Sharing awards programme

Closing Date & Interview Process

We review applications on an ongoing basis and may close this advert early should sufficient suitable applications be received. Early applications are therefore encouraged.

Our values

Our way of working as a professional community, can be best described as Caring, Daring and Sharing. Caring because we are service‑minded, and we always like to go the extra mile for our customers and give our people the attention and care they deserve. Daring because we are innovative in our business, constantly looking for smart improvement. And finally Sharing because we realise we’re doing this together; with our clients, with a great team of skilled specialists, excellent manufacturers and reliable suppliers. These values create an engaging environment for passionate people who like to work in a place with purpose.