Field Service Engineer - HS2

SMT Corp.; Alcester; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Health cash plan

GP access 24/7

Free physiotherapy

Enhanced family leave

Enhanced sick pay

IVF support

Pension contributions matched up to 5%

Car leasing

Cycle-to-work scheme

Employee discounts

Refer-a-friend scheme

Volunteer day

Long service awards

Christmas shutdown

Job summary

SMT Corp. is seeking a Field Service Engineer to support the HS2 project, servicing Volvo construction equipment across southern sections and site locations including Coventry, Solihull, Warwick and Birmingham.

The role requires NVQ Level 3 in Plant Maintenance or equivalent, and drives to travel between sites with a focus on uptime and customer satisfaction. You will diagnose faults, perform diagnostics, servicing, and repairs in field environments, while maintaining safety and high workmanship

Qualifications

• NVQ Level 3 (or equivalent) in Plant Maintenance, Agricultural Engineering, HGV Maintenance, or a related engineering discipline.
• Proven experience maintaining and repairing heavy construction plant, with knowledge of diesel engines, hydraulics, drivetrains, electrics, and diagnostic systems.
• Advanced fault-finding and problem-solving skills with the ability to work independently in a field-based environment.
• Strong communication and customer service skills, with the confidence to build effective working relationships.
• A full UK driving licence and the flexibility to travel, work overtime, and support customer requirements when needed.

Responsibilities

• Carrying out diagnostics, servicing, maintenance, and repairs on Volvo construction equipment and other machinery.
• Identifying and resolving mechanical, hydraulic, electrical, and engine-related faults using technical expertise and diagnostic tools.
• Acting as the primary point of contact for customers, providing updates on machine status, repair progress, and recommended actions.
• Completing all job documentation, inspection reports, timesheets, and electronic records accurately and in real time.
• Maintaining high standards of safety, professionalism, housekeeping, and compliance with company and site procedures.

Skills

Fault diagnosis

Field service

Customer service

Driving licence

Education

NVQ Level 3 in Plant Maintenance

Job description

Job Title: Field Service Engineer - HS2

Location: HS2 Project Sites (Southern Section), Coventry, Solihull, Warwick, Birmingham and surrounding areas
Contract: Full-time, Permanent

Are you an experienced engineer with a background in construction plant, heavy equipment, agricultural machinery, HGVs, or a similar mechanical environment? We’re looking for a Field Service Engineer to support our dedicated HS2 operation, providing maintenance, diagnostics, and repair services across one of the UK’s largest infrastructure projects.

This is a field-based role supporting equipment operating on the southern section of the HS2 project. To provide the best coverage across the region, we are particularly interested in candidates based in Coventry, Solihull, Warwick, Birmingham, or the surrounding areas. You’ll be responsible for diagnosing faults, carrying out repairs and maintenance, and delivering exceptional customer service while ensuring maximum machine availability and reliability.

Please note: Applicants must hold an NVQ Level 3 (or equivalent) in Plant Maintenance, Agricultural Engineering, HGV Maintenance, or a related engineering discipline, and have experience maintaining and repairing construction plant equipment. Applications from candidates who do not meet these requirements are unlikely to be progressed.

What you’ll be doing

In this role, you’ll be responsible for servicing, maintaining, diagnosing, and repairing Volvo construction equipment operating across HS2 project sites. Working independently and directly with customers, you’ll ensure equipment is maintained to the highest standards while identifying opportunities to improve machine performance and maximise uptime.

Key responsibilities include:

• Carrying out diagnostics, servicing, maintenance, and repairs on Volvo construction equipment and other machinery.
• Identifying and resolving mechanical, hydraulic, electrical, and engine-related faults using technical expertise and diagnostic tools.
• Acting as the primary point of contact for customers, providing updates on machine status, repair progress, and recommended actions.
• Completing all job documentation, inspection reports, timesheets, and electronic records accurately and in real time.
• Maintaining high standards of safety, professionalism, housekeeping, and compliance with company and site procedures.

What you’ll need

We’re looking for a self-motivated and customer-focused engineer with excellent technical knowledge and a commitment to delivering outstanding service.

To be successful, you’ll have:

• NVQ Level 3 (or equivalent) in Plant Maintenance, Agricultural Engineering, HGV Maintenance, or a related engineering discipline.
• Proven experience maintaining and repairing heavy construction plant, with strong knowledge of diesel engines, hydraulics, drivetrains, electrics, and diagnostic systems.
• Advanced fault-finding and problem-solving skills with the ability to work independently in a field-based environment.
• Strong communication and customer service skills, with the confidence to build effective working relationships.
• A full UK driving licence and the flexibility to travel, work overtime, and support customer requirements when needed.

What’s in it for you?

Alongside a competitive salary, we offer a comprehensive benefits package designed to support your health, wellbeing, finances, and work-life balance.

• Health Cash Plan
• 24/7 GP access
• free physiotherapy support
• enhanced family leave
• enhanced sick pay
• IVF support
• pension contributions matched up to 5%
• car leasing and cycle-to-work schemes
• access to a wide range of retail and lifestyle discounts.

• refer-a-friend scheme
• paid volunteering day
• long service awards
• Christmas shutdown as part of your holiday allowance
• opportunities to get involved through our Employee Council
• Social Committee
• Caring, Daring, Sharing awards programme.

Closing Date & Interview Process

We review applications on an ongoing basis and may close this advert early should sufficient suitable applications be received. Early applications are therefore encouraged.

Our values

Our way of working as a professional community, can be best described as Caring, Daring and Sharing. Caring because we are service-minded, and we always like to go the extra mile for our customers and give our people the attention and care they deserve. Daring because we are innovative in our business, constantly looking for smart improvement. And finally Sharing because we realize we’re doing this together; with our clients, with a great team of skilled specialists, excellent manufacturers and reliable suppliers. These values create an engaging environment for passionate people who like to work in a place with purpose.