Field Service Engineer- Heathrow/ M25 Corridor

OSI Systems, Inc.; Salfords; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading detection technology firm located in the UK is seeking a skilled technician for customer-facing roles involving installation, maintenance, and troubleshooting of complex detection systems. Candidates should have proven customer service experience and strong electronics skills, along with recognized engineering qualifications. Flexibility for travel is required. This position offers the opportunity to ensure optimal system performance and customer satisfaction across various products.

Qualifications

• Proven experience in a customer-facing technical role.
• Strong electronics and computer skills; proficiency in Microsoft Office.
• Knowledge of IT networking (CCNP or equivalent preferred).

Responsibilities

• Install, repair, and maintain Rapiscan systems at customer sites.
• Perform routine preventative and breakdown maintenance.
• Provide out-of-hours standby support as part of a team rota.
• Deliver basic operator and technical training at customer premises.
• Conduct site surveys and advise on technical requirements.
• Diagnose and resolve faults across electrical, mechanical, and software components.

Skills

Customer-facing technical experience

Flexibility to travel

Ability to work under pressure

Strong electronics and computer skills

Proficiency in Microsoft Office

Knowledge of IT networking

Education

Recognised engineering qualifications (BTEC, City & Guilds, HNC or equivalent)

Job description

Overview

Rapiscan Systems is a global leader in detection technology, delivering advanced cargo and vehicle inspection systems for ports, borders, military sites, high-threat facilities, and checkpoints. Our solutions help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a wide range of scanning configurations using low-, medium-, and high-energy X-ray technology—or combinations thereof—to meet unique security requirements. Our commitment to imaging excellence, innovative design, and uncompromising quality ensures best-in-class performance, reliability, and operator satisfaction.

Role Overview

This is a hands‑on, customer‑facing position responsible for installing, maintaining, troubleshooting, and repairing complex detection systems. Acting as a technical expert and liaison, you will ensure optimal system performance and customer satisfaction across Rapiscan’s RTT, CT, Checkpoint, BPI, and Trace products in the UK. While primarily based around Heathrow, occasional travel across southern regions and overseas may be required.

Responsibilities

• Install, repair, and maintain Rapiscan systems at customer sites (primarily Heathrow, with UK/Ireland and overseas coverage as needed).
• Perform routine preventative and breakdown maintenance.
• Provide out-of-hours standby support as part of a team rota.
• Deliver basic operator and technical training at customer premises.
• Conduct site surveys and advise on technical requirements prior to installations.
• Diagnose and resolve faults across electrical, mechanical, and software components.
• Complete service documentation, engineering change requests, and maintain accurate records.
• Provide feedback to Engineering, Product Management, and QA for continuous improvement.

• Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork.
• Demonstrate behavior consistent with the company’s Code of Ethics and Conduct.
• Duties may be modified or assigned at any time to meet the needs of the business.

Qualifications

• Proven experience in a customer‑facing technical role.
• Flexibility to travel at short notice.
• Ability to work under tight deadlines and customer pressure.
• Recognised engineering qualifications (BTEC, City & Guilds, HNC or equivalent).
• Strong electronics and computer skills; proficiency in Microsoft Office.
• Knowledge of IT networking (CCNP or equivalent preferred).