Field Service Engineer - Grantham to Peterborough Location

Roche; Grantham, Peterborough; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Career progression

Training programs

Job summary

Roche Diagnostics is seeking a Field Service Engineer to join a specialist team servicing high-value medical diagnostic equipment across NHS, university and private laboratories in the Central East UK (Grantham to Peterborough). You will install, diagnose faults, perform preventative maintenance and train customers, ensuring safety and reliability.

The role demands flexibility to cover a 7-day support model, strong problem-solving and customer-focused collaboration with clinical staff and

Qualifications

• Qualified Engineer with proven track record servicing high-value capital equipment.
• HNC/HND level or above in Electrical, Mechanical, or Systems Engineering desirable.
• Customer-centric mindset able to navigate complex matrix environments.
• Ability to work within a multi-disciplinary team (Applications, IT, Engineering).
• Willingness to work in a 7-day support model to meet regional needs.

Responsibilities

• Provide technical support for complex medical diagnostic equipment on-site and remotely.
• Fault diagnosis, routine repairs, preventative maintenance and system installations.
• Represent Roche Diagnostics professionally with laboratory personnel and stakeholders.
• Collaborate with multi-disciplinary teams to enhance operational efficiency and patient care.
• Support proactive solutions and analytical reviews alongside reactive troubleshooting.

Skills

Electrical/Mechanical engineering

Problem solving

Customer focus

Team collaboration

Flexible shift coverage

Education

HNC/HND in Electrical/Mechanical/Systems Engineering

Job description

The Position

Field Service Engineer

Location

Grantham to Peterborough (Central East UK)

Job Function

Technical Customer Support & Service Engineering

The Opportunity

Are you looking for an exciting challenge in a key support role within a team of experts across high-profile customer accounts where the work you do truly matters?

We are seeking a Field Service Engineer to join our solution-focused team of Applications, Information Solutions, and Engineering Specialists covering the Central East region of the UK (Located Grantham to Peterborough).

In this role, you will provide comprehensive, whole-solution support for a diverse range of high-value medical diagnostic equipment. From installation, fault diagnosis, and preventative maintenance to customer training and technical troubleshooting, you will play a vital role in shaping the future of healthcare delivery across NHS, University, and private laboratory environments.

Key Responsibilities

• Empower Yourself: Take charge of providing technical support for complex electrical and mechanical medical diagnostic equipment, ensuring optimal performance, safety, and reliability
• Deliver Impact: Perform fault diagnosis, routine repairs, preventative maintenance, and system installations, both on-site and via remote diagnostic support
• Build Connections: Represent Roche Diagnostics with professionalism, empathy, and integrity, building trust-based relationships with key laboratory personnel and stakeholders
• Make a Difference: Collaborate closely with multi-disciplinary teams in hospital and laboratory environments to enhance operational efficiency and improve patient care outcomes
• Drive Proactive Solutions: Work as part of a close-knit, multi-disciplinary team offering proactive implementation, technical systems support, and analytical reviews alongside reactive troubleshooting

Who You Are

You thrive under pressure in a fast-paced, time-sensitive environment with shifting priorities. Resilient, tenacious, and analytical, you possess a passion for insights and feel comfortable working with technical, scientific, and numeric data.

Requirements & Qualifications

• Proven Experience: Qualified Engineer with a proven track record servicing high-value capital equipment
• Education: Equivalent qualification to HNC/HND level or above in Electrical, Mechanical, or Systems Engineering is highly desirable
• Customer Focus: A confident, customer-centric mindset with the ability to navigate complex matrix environments and build productive relationships
• Collaboration: Strong capability to work effectively within a multi-disciplinary team (Applications, IT, and Engineering) to deliver a seamless service solution
• Flexibility: Willingness and capability to work within a 7-day support model to meet customer and patient needs across the region

What We Offer

• Unlock Your Potential: A highly competitive salary and comprehensive benefits package, coupled with clear opportunities for career progression
• Invest in Yourself: Access to Roche's world-renowned product training programs, continuous professional development, and expert mentoring
• Join the Journey: Be part of a pioneering global organization dedicated to delivering innovative diagnostic solutions that make a tangible impact on human health

At Roche, we believe in the power of diversity, inclusion, and equal opportunity. We encourage applications from all qualified individuals regardless of background.

Who we are

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Roche Products Ltd. At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of flexible working and will review all applicants' requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work.