Field Service Engineer – East Coast, USA

Lightcast Discovery; United Kingdom; Remote; GBP 53,000 - 69,000; Full time

Job summary

A technology company specializing in cell analysis is seeking a Field Service Engineer based on the East Coast. You will be responsible for installations, maintenance, and customer support for advanced analytical systems. Ideal candidates will have a strong technical background and 5+ years of field service experience. This role involves extensive travel across North America and potentially to the UK for training. Competitive salary and benefits are offered.

Benefits

Competitive salary and benefits package

Opportunities for professional growth

Travel opportunities

Qualifications

• 5+ years of field-based service experience, ideally in analytical or high-tech instrumentation.
• Experience in optical, electrical, and mechanical systems, with knowledge of microfluidics a plus.
• Excellent problem-solving and customer support skills.

Responsibilities

• Install and maintain Lightcast Envisia™ systems at customer sites.
• Provide technical support and manage logistics for timely service delivery.
• Collaborate with internal teams to resolve technical issues.

Skills

Field-based service experience

Strong technical knowledge

Problem-solving skills

Interpersonal skills

Attention to detail

Education

Bachelor's degree in Engineering or Life Sciences

Tools

Service ticketing systems

Windows OS

Job description

Location: East Coast (Remote, >50% travel)

At Lightcast Discovery, we are redefining what’s possible in complex cell analysis. Our groundbreaking Envisia™ platform uses light-controlled droplet microfluidics to manipulate and analyze tens of thousands of individual cells in real time — accelerating discovery in immunology, oncology, antibody development, and cell therapy.

We collaborate with major pharmaceutical companies, world-leading academic labs, and biotechnology pioneers to unlock the next generation of therapeutics and diagnostics.

About the Role

We are seeking an experienced and motivated Field Service Engineer (FSE) to join our growing US team. Based on the East Coast, this will be the first US-based FSE, a unique opportunity to help establish and scale Lightcast’s customer‑support presence in North America.

In this key role, you will:

• Work directly with early‑access and commercial customers, ensuring smooth installations, maintenance, and system uptime.
• Serve as a critical link between customers, engineering, and applications teams in both the US and UK.
• Build trusted relationships with customers who are using Lightcast’s technology to advance science and medicine.

Key Responsibilities

• Perform on‑site installations, preventative maintenance, repairs, and upgrades of Lightcast Envisia™ systems.
• Provide responsive and high‑quality technical support to customers and collaborators.
• Manage logistics for systems, spare parts, and tools to ensure timely service delivery.
• Use service management systems to plan, document, and track all service activities.
• Collaborate with R&D, engineering, and applications teams to troubleshoot and resolve complex technical issues.
• Identify opportunities for product and process improvements and communicate customer insights to internal teams.
• Support logistics and partner service coordination for a seamless customer experience.
• Travel extensively (>50%) across North America and occasionally to the UK headquarters for training and meetings.

Qualifications & Experience

• Bachelor’s degree (or equivalent) in Engineering, Life Sciences, or a related field.
• 5+ years of field‑based service experience, ideally in analytical, life science, or high‑tech instrumentation.
• Strong technical knowledge across optical, electrical, and mechanical systems; experience in microfluidics or droplet‑based technologies is a plus.
• Proficiency with Windows OS, computer hardware, and networking.
• Experience with service ticketing systems and structured customer support processes.
• Excellent problem‑solving and root‑cause analysis skills.
• Strong interpersonal and communication skills with a customer‑first mindset.
• Highly organized, detail‑oriented, and comfortable in a fast‑paced, evolving environment.
• Team‑oriented, flexible, and self‑driven with a genuine passion for technology and science.

Why Join Lightcast Discovery?

At Lightcast, you’ll be part of a collaborative, ambitious, and mission‑driven team transforming how scientists explore biology. We offer:

• Competitive salary and benefits package
• Opportunities for professional growth and travel
• A front‑row seat to breakthrough innovation in single‑cell science

Lightcast Discovery is committed to equal employment opportunity.

Learn more about Lightcast Discovery Recruitment & Staffing Agencies:
We have agreements with our preferred suppliers and will not be adding to this list. Any resume submitted in the absence of a signed agreement will become the property of Lightcast Discovery, and will not incur a placement fee.