Field Service Engineer (CCTV/Fire/Access Control)

Schneider Electric North America; Bristol; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading global energy management company is looking for a Field Service Engineer in the Bristol/Cardiff area. This role involves providing Security support to customers, ensuring safety compliance, and maintaining high levels of customer satisfaction. Candidates should have a relevant background in engineering, experience in field service, and a commitment to learning about the Schneider Electric product range. The position offers a competitive salary, company car, and extensive benefits including annual leave and health support options.

Benefits

Competitive salary & Bonus Scheme

Company Car

28 Days Annual Leave + Public Holidays

Pension Scheme

Employee Share Ownership Programme

Health & Wellbeing Support Options

Gym Flex

Learning Portal

Qualifications

• Previous experience in a Field Service environment.
• Qualified in Engineering or Electrical discipline.
• Ability to work independently without supervision.

Responsibilities

• Provide Security support (CCTV, Access control, Fire) to allocated customers.
• Ensure adherence to HSE policies and procedures.
• Take ownership of customer relationships and contractual obligations.

Skills

Field Service experience

Customer relationship management

Safety compliance

Technical knowledge

Problem solving

Education

Relevant engineering qualification

Job description

Schneider Electric has a great opportunity for the right person to join our Bristol/Cardiff Team as a Field Service Engineer in our Security business.

Mission

In this role you will join an experienced team supporting a diverse and exciting customer base, including landmark Airport, Shopping Centre, Pharmaceutical and Manufacturing.

You will not only deliver Security support to an allocated base, but also provide a proactive approach and develop meaningful relationships with your customers and demonstrate our values whilst helping to drive the service transformation and software solutions.

We’d be very keen to hear from candidates with either direct Schneider Security systems experience (SE Fire panels, Security Expert/Continuum, Pelco CCTV) or candidates experienced with equivalent systems in a manufacturing/process environment with transferrable skills, looking to move into a new role/career opportunity with us.

Your Responsibilities

• Provide Security (CCTV, Access control and Fire) support to your allocated customers
• Embed and follow Safety as our No.1 priority with adherence to HSE policies, ensuring requirements are met with the regular review and submission of RAMS, POWRAs use of PPE and Near Miss reporting
• Operate within Schneider Electric policies and guidelines to ensure we work in a safe and responsible manner taking a zero-tolerance approach to unsafe behaviour
• Take ownership of your customer base to meet/exceed our contractual requirement and delivering a best in class service and high customer service (CSAT) score
• Working closely with the customer to identify operational issues that we can resolve
• Provide clear and concise service visit reports (SVRs) that demonstrate the value of Schneider Electric
• Knowledge of the region’s financial commitments and working with the Service Operations Manager to deliver on Field Quote orders with proactively identifying solutions for improvements, energy savings, upgrades or repairs
• Advise and assist the Service Operations Manager / Sales Team with larger opportunities
• Take part in the team call out rota and support other members of the team where possible
• Embracing and become a role model for Schneider Electric process and policy adoption, delivering service in the region to the highest ethical standards
• Ensure you continue to develop your technical and industry knowledge through the Schneider Electric training school and keeping abreast of technological developments in the industry

About you

• Qualified in relevant discipline (Engineering/Electrical), please also note that candidates with equivalent level of experience will also be considered
• You possess previous experience in the Field Service environment, where you had to look after customers
• You are a motivated individual who would be willing to learn about the product range Schneider Electric can offer its customers
• Ability to work independently without supervision
• Fluency in English (written and verbal) is a must
• Hold a full driving license

What we offer you

Competitive salary & Bonus Scheme, Company Car, 28 Days Annual Leave + Public Holidays, Holiday Buy & Sell programme, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more.

Apply now

Please submit an online application to be considered for any position with us. You know about us, so let us learn about you! Apply today.

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When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization.

We have a great opportunity for the right person to join our Bristol/Cardiff Team as a Field Service Engineer in our Security business.

At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future.

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